Terms & Conditions
For the purposes of this document, any mention of a ‘company’, ‘partner’ or ‘ supplier’ relates to RIDE STAR, operating with registered transport license number 2016/82/0000086.
The term customer or passenger specifies any person or group of persons who has paid to travel with this Snowcompare partner. The ‘journey’ relates to the specific travel arrangements stated on the booking confirmation paperwork.
By placing a booking you are agreeing to be legally bound by these terms and conditions
Customers must check the details of their travel arrangements at the time of booking.
Any amendments to the booked journey details will be at the discretion of the supplier’s management. Requested changes should be made by email or phone using the transfer company contact details on the booking confirmation. Agreed amendments may carry an administration charge to be agreed beforehand. Any additional payments or refunds will be processed between the company and the customer directly.
Transfer bookings are paid in full at the time of booking and are confirmed and entered on the supplier’s schedule. All cancellation requests by the customer are at the discretion of the supplier’s management. Cancellation requests for a confirmed booking should be made by email or phone using the company contact details on the booking confirmation
The company’s cancellation policy is as follows:
Cancellations made up to 4 weeks before the travel date will be refunded 100% of the full transfer cost.
Cancellations made up to 2 weeks before the travel date will be refunded 80% of the full transfer cost.
Cancellations made up to 1 week before the travel date will be refunded 50% of the full transfer cost.
Cancellations made less than 1 week before the travel date will be due no refund.
In the case of all flight delays, cancellations, or diversions it is your responsibility to contact the company using the details provided at the time of booking (or in subsequent communications).
In the event of cancellation for any reason then multiple journeys are treated as one complete booking starting from the first travel date. Any return transfers are not considered to be a separate booking and will fall under the same cancellation policy.
When dealing with changes to pre-booked travel the policy of this company is as follows:
Drivers will wait up to 2 hours from the time of the booked flight arrival time at no extra charge.
After this time there will be a charge of 50€ per 60 minutes to cover driver waiting time and parking charges.
If the flight delay is considerable then the driver may have to depart to fulfil other booked transfers. Everything possible will be done to make alternative arrangements to pick the customer up - any additional costs will be specified at the time and are payable directly to the company.
Damage to company vehicles or equipment by passengers will be charged at the discretion of the driver and management. Failure to pay any charges can result in the termination of your current journey, or of the return leg of the journey with no refund offered.
All customer luggage is transported at their own risk
Passengers under the influence of alcohol or drugs may be refused travel. No refund or alternative travel arrangements will be offered in these situations.
In accordance with Force Majeure, Snowcompare & partners cannot be held responsible and are not liable for a delayed, cancelled or incomplete journey due to unforeseeable circumstances out of their control. These include, but are not limited to,
Traffic accidents & associated delays, protests, demonstrations & organised disruptions, police operations, road hazards, the act of a government or other national or local authority, border control stops, industrial dispute, natural disaster, adverse weather conditions.