Terms & Conditions
(Translated from French - original version available upon request)
General Conditions of Sale ALPES DECOUVERTE
(Articles 8,9,10,13,14 of the standard contract of the decree of August 22, 2008 as amended by the decree of July 17, 2013)
Terms of conclusion and payment of the contract (Article 9)
The contract is deemed concluded only after payment of a deposit of 30% if the reservation is made more than 30 days before the date of departure of the trip and the total amount of the trip if the reservation is made less than 30 days before departure. , without prejudice to the right of withdrawal in the event of distance selling.
The balance of the price of transport, ancillary and additional services, is due upon receipt of the invoice before the start of the service.
When the carrier agrees with the principal payment terms, the invoice mentions the date on which payment is due.
Any delay in payment, after formal notice has remained ineffective, automatically entails the payment of penalties, as defined in article L.441-6 of the Commercial Code, without prejudice to the repair, under the conditions of the common law, any other damage resulting from this delay.
The total or partial non-payment of an invoice on a single due date entails, without formality, the forfeiture of the term resulting in the immediate payment of payment, without formal notice, of all sums due, even in the future, on the date of payment. this failure and authorizes the carrier to demand payment in cash before any new operation is carried out.
Payment for transport and ancillary and additional services (art.8)
The carrier's remuneration includes the price of transport stricto sensu, which includes, in particular the remuneration of the driver (s), that of ancillary and additional services, to which are added the costs related to the establishment and the administrative and IT management of the contract. transport, as well as any tax related to transport and / or any duty the collection of which is charged to the carrier.
The price of transport is also established according to the type of coach used, its own equipment, any additional equipment, the number of places offered, the desired volume of bunkers, the distance of transport, specific characteristics and constraints. traffic.
In accordance with the provisions of the national collective agreement for road transport and auxiliary transport activities, the cost of meals and accommodation of the driver (s) is the responsibility of the transporter; it is included in the price of transport.
Any additional or additional service is remunerated at the agreed price.
This is the case in particular:
Long-term parking on a site,
Air, rail and sea transfers of the driver (s) in the event of a long period of inactivity,
Complementary maritime (ferries) or rail (tunnels) transport,
Baggage insurance that may be purchased by passengers.
Any modification of the initial transport contract attributable to the principal, as provided for in Article 13, leads to a readjustment of the conditions of remuneration of the transporter. This remuneration may also be modified if an event or incident occurs as provided for in article 14. The transport price initially agreed is revised in the event of significant variations in the costs of the transport company due to external conditions. to the latter, such as in particular the price of fuel, and which the plaintiffs justify by all means.
Modification of the transport contract in progress (art.13)
Any new instruction from the principal having for object the modification of the initial conditions of execution of the transport in progress must be confirmed immediately to the carrier in writing or any other process allowing the memorization.
The carrier is not bound to accept these new instructions, in particular if they are such as to prevent him from honoring the transport commitments initially made. Any modification to the contract may lead to a readjustment of the agreed price.
Event or incident during operation (art.14)
If, during the execution of the service, an event or an incident occurs which makes it impossible to carry out all or part of this service under the conditions initially provided for, the carrier shall take, as soon as possible, the appropriate measures to ensure the passenger safety and comfort.
At the same time, he takes the contact of the principal to ask for his instructions as to the continuation of the service.
If the event or incident is attributable to the carrier, the principal may claim, in the event of proven damage, compensation which may not exceed the price of the transport unless the principal requires that the order be respected. '' an arrival time for a connection and mentioned in this contract.
If the event or incident is attributable to the principal, the latter assumes the financial consequences within the limit of the cost of transport. If the event or incident is due to force majeure:
Additional transport costs are the responsibility of the carrier.
Additional costs other than transport are the responsibility of the client.
Additional deadlines do not give rise to compensation.
Termination of the transport contract (Article 10)
When, before departure, the principal terminates the contract, he must inform the carrier in writing or any other process allowing the memorization. If applicable, a fixed compensation will be due to the carrier, equal to:
20% if the cancellation occurs 48 hours before departure
50% of the price of the service if the cancellation the day before departure
100% of the price of the service if the cancellation occurs on the day of departure
In the event of termination by the carrier, the principal is entitled to immediate reimbursement of the sums paid.
Characteristics of the coach (s)
Transport will be by means of a coach adapted to the distance to be traveled, the characteristics of the group and the possible requirements of the principal. The vehicle will be in good working order and maintenance within the meaning of Article R 323 -i of the Highway Code.
Type of baggage
The carrier or driver, reserves the right to refuse baggage whose weight, dimensions or nature do not correspond to what has been agreed with the principal, as well as those he considers prejudicial to safety. transport.
Hand baggage, of which the passenger retains custody, remains under his full responsibility.
At the end of the transport; the principal, his representative and passengers are responsible for ensuring that no items are left on the coach.
The carrier declines all responsibility in the event of damage or theft of anything that may have been left there.
Note, the carrier is responsible for baggage placed in the hold, which must be labeled by its owner.
The loss or deterioration of baggage related to an accident resulting from the use of the coach gives rise to compensation to the passenger by the carrier for any justified damage for which he will be held responsible.
The maximum amount of compensation is set at € 1,200 per piece of baggage.
In the event of loss or damage of baggage placed in the hold, the compensation payable by the carrier for any justified damage for which it will be held responsible is limited to € 800 per unit of baggage.
If applicable, the loss and damage of baggage placed in the hold must immediately be the subject of reservations made by the principal or by the passenger to the carrier.
Except when these reservations are explicitly accepted by the carrier or in the event of total loss of baggage, a reasoned protest confirming them must be sent to him by registered letter or by extrajudicial document, no later than three days, not including public holidays, after recovery. baggage, the subject of the dispute. Routes and timetables
Stops are left to the initiative of the carrier or driver to meet safety obligations and compliance with social regulations relating to driving and rest times for drivers, or other necessities.
The choice of the route, unless specifically required by the ordering party explicitly stated, must be left to the carrier, it being up to him to inform the ordering party before the start of the service.
The hours are defined according to normal traffic conditions and the progress of transport. But hazards can occur.
The definition of a safety margin will make it possible to absorb these risks, knowing that if it is exceeded, it could upset the organization of the trip which must ensure compliance with the regulations on driving times and driver rest.