Terms & Conditions
For the purpose of this document the terms ‘Snowcompare.com’ and ‘Snowcompare’ refer to SNOWCOMPARE LIMITED; registered limited company 10304661 in England & Wales.
The term ‘customer’ refers to any person who has booked and paid for a service at Snowcompare.com, and with whom we have confirmed that booking.
The terms ‘supplier’ and ‘3rd party company’ refer to any company or service provider that Snowcompare has agreed to partner with and process bookings on behalf of.
The terms ‘booking’, ‘service’ or ‘product’ refer to any travel option that has been booked, paid for and confirmed by Snowcompare.
These terms & conditions apply to all services booked at Snowcompare.com, including on mobile devices, by email, or by telephone.
Snowcompare reserve the right to update these terms & conditions periodically.
Scope of Service
The website Snowcompare.com provides an online platform through which suppliers can advertise their products and services for booking, and through which customers can make such bookings.
By making a reservation or booking through Snowcompare.com customers enter in to a direct (legally binding) contractual relationship with the specific and chosen supplier.
From the point at which a booking is made Snowcompare acts solely as an intermediary by transmitting details of the booking along with full payment to the supplier, and by sending the customer a confirmation email detailing the booking.
This confirmation email sent to both parties signals the conclusion of any contract between the customer and Snowcompare, and signifies the beginning of a new contract between the customer and the supplier.
The information that we disclose to customers is based on the information provided to us by suppliers – who are given access to an extranet through which they are responsible for updating all rates, availability and other information displayed on our platform.
Although we use reasonable care in maintaining Snowcompare.com we cannot guarantee that all information is accurate, complete or correct, nor can we be held responsible for any errors, inaccurate, misleading, or untrue information or non-delivery of services.
The Snowcompare platforms allows customers to search for, compare and book specific travel products and services. Although bookings and payments are taken through the Snowcompare website, none of the services are operated by us.
Snowcompare is not the service operator nor the contractual partner for the customer.
By placing a booking on Snowcompare.com the customer agrees to be bound by the terms & conditions not only of Snowcompare, but also of that specific 3rd party company.
These 3rd party terms and conditions are viewable at the time of booking. Customers are deemed to have fully read, understood & accepted both these T&C’s and the individual 3rd party supplier’s T&Cs before checking the appropriate boxes and completing the booking.
If customers wish to review the terms and conditions at any point after their booking they can use these links to view these Snowcompare booking T&Cs, and the 3rd party supplier T&Cs (on their individual profile page).
Once a booking made via Snowcompare.com has been confirmed, and a booking confirmation email is issued, then a contract has been entered into between the customer and that 3rd party company / supplier. This signals the conclusion of any contract between Snowcompare and the customer.
From that point forward all communication will be directly between the customer and the supplier. All matters will be governed by the 3rd party supplier’s own terms & conditions, as agreed to by the customer at the time of booking.
Any additional payments required for changes in travel details, flight delays, etc. will be dealt with directly and will not be handled by Snowcompare once the initial booking is completed.
Any requests for refunds for any reason will be asserted directly against the supplier and not Snowcompare. Snowcompare.com cannot be held responsible for any deviation in the advertised service, and any matters of this nature will be handled by the supplier according to their terms & conditions.
The supplier’s policies relating to cancellations & refunds will be adhered to completely – including in cases of force majeure relating (but not exclusive) to war, civil unrest, terrorism, acts of god, extreme weather conditions, unplanned closures of borders and travel routes.
In some situations Snowcompare may agree to handle to processing of a refund to the customer on behalf of the supplier. They will not make the decision regarding the refund though – this will be determined by the relevant partner.
Any refunds processed by Snowcompare will be in the same currency as originally paid by the customer and will be subject to the following admin fees:
- Total booking amount is up to £500 / €550 = £30 / €35 admin fee.
- Total booking amount is between £501 / €551 & £999 / €1099 = £40 / €47.50 admin fee.
- Total booking amount is above £1,000 / €1,100 = £50 / €60 admin fee.
Once a customer booking is placed suppliers have 24 hours to confirm they accept. If they cannot accept the booking then the customer will be notified and given an alternative option if one is available. Customers have the right to accept or refuse this alternative travel option as they wish.
Although customers entered their payment details when booking, no withdrawal of monies is made until either the chosen supplier has confirmed, or the customer has accepted an alternative proposed option.
All relevant licenses and insurances are held by the 3rd party companies and suppliers, not Snowcompare. Snowcompare check these are in place initially but assume no responsibility to check they are maintained over subsequent years.
Privacy & Data Protection
When booking or contacting Snowcompare, all customers will be automatically added to our internal mailing list. Opting out of any future communication is easy and will be treated as final.
By booking with Snowcompare the customer consents to the sharing of their relevant data to the 3rd party supplier. This information is limited to; name, email address, phone number and travel details.
Our merchant banking partner processes payment details and encrypts them. No financial information is ever viewable by Snowcompare their employees, or 3rd party suppliers.
Snowcompare is a price comparison and booking website; Not a travel agent or trip organiser. Once a booking is made and confirmed the transaction with Snowcompare is deemed to be completed. The terms & conditions of the respective supplier apply to the customer from here on out. This includes, but is not limited to, all cancellations, travel amendments and flight delays.
Any questions or disputes regarding either a change of service or a breach of contract will be between the customer and that supplier, not Snowcompare.
Snowcompare accepts no responsibility for any damage, injury or loss sustained on, during, or surrounding any service booked through our platform. All liabilities are assumed by the supplier in these instances.
Snowcompare is not liable for the accuracy, quality, or completeness of information provided by 3rd party companies. Nor are we liable for the credibility or reliability of customer-created information and reviews.
Although supplier information is checked before it is published on the Snowcompare website, it should not be regarded as an endorsement or recommendation of that 3rd party company. Any recommendations made by Snowcompare staff are done so based on information provided to us by suppliers.
Any user-generated content or reports on our website do not reflect the opinion of Snowcompare or any of our staff. We reserve the right to adjust, refuse or remove any customer reviews in our absolute discretion.
By entering details on our supplier page, 3rd party companies agree to the terms & conditions laid out here.
Suppliers remain responsible at all times for the accuracy, completeness and correctness of the information relating to their company and services. This includes all photographs, rates, prices, descriptive information, and availability / non- availability.
Suppliers assume sole responsibility for ensuring all appropriate and required licenses and insurances are correct and fit-for-task, complying at all times to the local statutory minimum requirements at the very least.
By uploading photos / images / words onto Snowcompare.com suppliers certify that they own the copyright and that Snowcompare may use these on any of our platforms, marketing or publications as we see fit.
Suppliers also agree that anything uploaded to Snowcompare will be accurate and a fair representation of their service. The accuracy and validity of any supplier information is assumed by the company adding the information.
We reserve the right to adjust, edit, remove or refuse any supplier information in our absolute discretion.
Suppliers have 24 hours to confirm any bookings and forward any additional travel details to the customer. After this time the booking will be voided and put out to other partners to bid on the business.
Suppliers will be paid in full for services at the time of confirmation. The amount paid will be as per the commission structure agreed with Snowcompare.
For the purposes of cancellations, customers will come under the supplier’s terms and conditions from this point onwards. Any cancellations will not impact on the commission rate already charged by Snowcompare.
Customers confirming a booking through Snowcompare.com will have their information forwarded to the relevant supplier. This concludes their contract with us and signifies the entrance in to a contract with that supplier and that they are subject to their terms & conditions. This includes all cancellation, delay, or no-show policies relating to those terms & conditions.
Any disputes between the customer and supplier will be solely between those two parties.
If there is a case for any refund on transfer journeys this will be designated by the supplier’s own Terms & Conditions and agreed upon between the customer and supplier.
Any additional costs or refunds will not affect the commission rate agreed by Snowcompare on the original journey price.
Suppliers may either enter their prices in £ or € and customers can choose to pay in either £ or €. Snowcompare manages the currency exchange rate on our platforms and ensures that it follows current market rates as accurately as possible.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed and construed in accordance with English law, and any dispute arising out of these general terms and conditions shall exclusively be submitted to the competent courts in England – regardless of the customer’s country of origin or the supplier’s country of business operations.