Booking Terms
Terms & Conditions
For the purpose of this document the names ‘Snowcompare.com’ and ‘Snowcompare’ as well as the terms ‘we’ and ‘us’ refer to SNOWCOMPARE LIMITED; registered limited company 10304661 in England & Wales.
The term ‘customer’ refers to any person who has booked and paid for a service at Snowcompare.com, and with whom we have confirmed that booking.
The terms ‘supplier’, ‘partner’ and ‘3rd party company’ refer to any company or service provider that Snowcompare has agreed to partner with and process bookings on behalf of.
The terms ‘booking’, ‘service’ or ‘product’ refer to any travel option that has been booked, paid for and confirmed by Snowcompare.
These terms & conditions apply to all services booked at Snowcompare.com, including on mobile devices, by email, or by telephone.
By using the Snowcompare.com website to browse, advertise or book any service both customer and supplier are confirming that they have read, understood, and agree to these terms & conditions, as well as our website terms & conditions, and our privacy policy.
Snowcompare reserve the right to update these terms & conditions periodically and without notice.
Scope of Service
Snowcompare.com provide an online platform through which customers can search, compare and book specific travel products & services from 3rd party companies.
Payments are processed through by Snowcompare.com but Snowcompare is neither the service operator nor the contractual partner for the customer.
From the point at which a booking is made Snowcompare acts solely as an intermediary by transmitting details of the booking along with full payment to the supplier, and by sending the customer a confirmation email detailing the booking.
The customer is solely responsible for checking all information they enter during a booking is correct, including contact email and mobile phone number. Any inaccuracies in contact information, dates, times or locations could lead to additional fees.
This confirmation email sent to both parties signals the conclusion of any contract between the customer and Snowcompare, and signifies the beginning of a new direct contractual relationship between the customer and their chosen supplier.
From that point forward all communication will be directly between the customer and the supplier. All matters relating to the booking and service will be governed by the 3rd party supplier’s own terms & conditions, as agreed to by the customer at the time of booking.
Supplier Terms & Conditions
By placing a booking on Snowcompare.com the customer agrees to be bound not only by these terms & conditions of Snowcompare, but also of the 3rd party company supplying the travel service.
These 3rd party company terms & conditions are viewable by the customer at the time of booking. Customers are deemed to have fully read, understood & accepted both these Snowcompare T&C’s and the 3rd party company’s T&Cs before checking the appropriate boxes and completing their booking.
If customers wish to review the terms and conditions at any point after their booking they can use these links to view these Snowcompare booking T&Cs, and the 3rd party supplier T&Cs (on their individual profile page).
Once a booking made via Snowcompare.com has been confirmed, and a booking confirmation email is issued, then a contract has been entered into between the customer and the 3rd party company and their Terms & Conditions take precedence.
Booking Process
Once a customer booking is placed suppliers have 24 hours to confirm their acceptance.
If the chosen supplier cannot accept the booking then the customer will be notified and given the details of any alternative options available. This will include the details of any changes in the price and/or service type.
Customers have the right to accept or refuse this alternative travel option as they wish.
Although customers entered their payment details when booking, no withdrawal of monies is made until either the chosen supplier has confirmed, or the customer has accepted an alternative proposed option.
Payment & Deposits
Snowcompare.com processes the total payment related to the quoted service. This payment is transferred to the supplier following successful completion of the booked services.
All deposits paid to Snowcompare to secure bookings are non-refundable no matter the situation.
Snowcompare will schedule an invoice for the balance to be sent 6 weeks before the date of travel.
Payment of this balance invoice must be made online either 14 days after it is sent, or 30 days before the first date of travel, whichever comes first. Failure to pay the balance for transfer bookings by the required date will result in termination of the booking and the forfeiture of any deposit payment.
Any subsequent modifications of the customer booking, no matter the situation, will be handled directly between the customer and the supplier, and will be subject to that supplier’s terms & conditions.
All amendments in travel details, flight changes, driver waiting time etc. will be at the discretion of the 3rd party company and any additional charges stipulated in their terms & conditions will be payable directly to that service supplier.
Cancellations & Refunds
All requests for refunds for any reason will be asserted directly against the supplier and not Snowcompare. Snowcompare cannot be held responsible for any deviation in the advertised service, and any matters of this nature will be handled by the supplier in accordance with their terms & conditions.
The supplier’s policies relating to cancellations & refunds will be adhered to completely – including in cases of force majeure relating (but not exclusive) to war, civil unrest, terrorism, acts of god, extreme weather conditions, unplanned closures of borders and travel routes.
At the discretion of the management team, Snowcompare may agree to act as a mediator between the customer and supplier. The supplier will still make the final decision regarding the refund, and this will be in accordance with their individual terms & conditions.
All refunds processed either by Snowcompare, in accordance with the suppliers T&Cs, will be subject to an admin charge of 5% of the total booking amount. This is in addition to any cancellation charges due to the supplier in accordance with their Terms & Conditions.
Suppliers Responsibilities
When advertising their service on Snowcompare.com 3rd party companies agree to the terms & conditions laid out here.
Suppliers remain responsible at all times for the accuracy, completeness and correctness of the information relating to their company and services. This includes all photographs, rates, prices, descriptive information, and availability / non- availability.
Suppliers assume sole responsibility for ensuring all appropriate and required licenses and insurances are correct and fit-for-task, complying at all times to the local statutory minimum requirements at the very least.
Suppliers agree that any words or images uploaded to the Snowcompare.com website will be accurate and a fair representation of their service. The accuracy and validity of any supplier information is assumed by the company adding the information.
Customers confirming a booking through Snowcompare.com will have their information forwarded to the relevant supplier. This concludes their contract with us and signifies the entrance in to a contract with that supplier and that they are subject to their terms & conditions. This includes all cancellation, delay, or no-show policies relating to those terms & conditions.
Any disputes between the customer and supplier will be solely between those two parties.
If there is a case for any refund on transfer journeys this will be designated by the supplier’s own Terms & Conditions and agreed upon between the customer and supplier..
Suppliers may either enter their prices in £ or € and customers can choose to pay in either £ or €. Snowcompare manages the currency exchange rate on our platforms and ensures that it follows current market rates as accurately as possible.
Coronavirus / Covid-19
All precautions and preventative measures against the spread of coronavirus are assumed by the 3rd party company providing the booked travel service. Snowcompare asks all partners to adhere to hygiene requirements as stated by the local authorities, but cannot be held responsible for failure to uphold this on the part of the supplier.
Customers are expected to adhere to all rules relating to coronavirus; Both of the country they are travelling in, and also those of the individual supplier they are booked with. This applies to the wearing of masks during the journey and anything else they are reasonably asked to do to limit the risk of passing on coronavirus. Failure to comply with any rules stated either before or during the journey will result in immediate cancellation of all transfers with no refund.
Unless otherwise stated, all requests for cancellation of services will still be treated according to the supplier’s own terms & conditions. This includes the request and acceptance / non-acceptance for refunds and travel vouchers. Closure of travel borders for any reason falls under the Force Majeure category and will be treated as such.
Customers are expected to take all reasonable precautions to protect themselves from financial loss due to the inability to travel. This includes taking out relevant travel insurance policies at the time of booking – and asserting any claims for lost expenses against these insurance policies rather that Snowcompare or their partners.
Privacy & Data Protection
Snowcompare takes the security of all customer details very seriously. All information relating to data protection can be read in our privacy policy.
When booking or contacting Snowcompare, all customers will be automatically added to our internal mailing list. Opting out of any future communication is easy – details are included at the bottom of all marketing emails, and any opt-out is final.
By booking with Snowcompare the customer consents to the sharing of their relevant data to the 3rd party supplier. This information is limited to; name, email address, phone number and travel details.
Our merchant banking partner processes payment details and encrypts them. No financial information is ever viewable by Snowcompare their employees, or 3rd party suppliers.
Liability
Snowcompare is a price comparison and booking website, not a travel agent or trip organiser. Once a booking is made and confirmed then the transaction with Snowcompare is deemed to be completed. The terms & conditions of the respective supplier apply to the customer from here on out. This includes (but is not limited to) all cancellations, travel amendments and flight delays.
Any questions or disputes regarding either a change of service or a breach of contract will be between the customer and the supplier, not Snowcompare.
Snowcompare accepts no responsibility for any damage, injury or loss sustained on, during, or surrounding any service booked through our platform. All liabilities are assumed by the supplier in these instances.
All staff from both Snowcompare and our partners have the right to work in a safe and abuse free environment. Any customer who verbally or physically abuses any staff related to Snowcompare in any way and at any time can have their booking cancelled and may lose any payment made through our platform.
Snowcompare is not liable for the accuracy, quality, or completeness of information provided by 3rd party companies. Nor are we liable for the credibility or reliability of customer-created information and reviews.
Although supplier information is checked before it is published on the Snowcompare website, it should not be regarded as an endorsement or recommendation of that 3rd party company. Any recommendations made by Snowcompare staff are done so based on information provided to us by suppliers.
Any user-generated content or reports on our website do not reflect the opinion of Snowcompare or any of our staff. We reserve the right to adjust, refuse or remove any customer reviews in our absolute discretion.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed and construed in accordance with English law, and any dispute arising out of these general terms and conditions shall exclusively be submitted to the competent courts in England – regardless of the customer’s country of origin or the supplier’s country of business operations.
