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Whitelines Transfers specializes in exclusive transportation services to and from Geneva airport. Throughout the year, we offer reliable transfers to premier ski resorts in Switzerland and France.
In the event of delays, our dedicated team ensures your convenience by accommodating changes to your booking.
Upon your arrival at Geneva airport, an experienced and multilingual driver will warmly welcome you.
Our fleet consists of comfortable vehicles designed for smooth mountain driving in any weather conditions.
Enjoy complimentary WIFI and refreshments in all our vehicles.
Rest assured, our drivers adhere to European standards and are registered professionals.
Article 1: Services and Price.
The services performed WHITELINE-TRANSFERS.COM as regulated by Articles L.231-1 to
L.231-4 and R.231-1 to R.231-9 of the Tourism Code, consists in making available for the
benefit of a customer of a vehicle necessarily accompanied by the services of a driver.
And included in the benefit:
The vehicle of the range corresponding to the reservation of the customer, the remuneration
of the driver, the insurance of the passengers, the fuel, the kilometers and the time included
at the time of the reservation, the transport of luggage within the limit of capacity of the
vehicle, The tolls.
Are not included in the benefit:
Parking fees, The restoration of the driver during a full day service (€18 / meal).
Accommodation requiring sleeping outside the home (actual hotel rate).
Article 2: Reservation.
All pre-booking of a car with driver is mandatory and must be done by the website where at
least 2 hours before by phone. Following your reservation, our customer service
representative will call you to check our availability and confirm your reservation, or will
answer you by (a good for agreement) to confirm that your reservation is taken into account.
Article 3 Rates and methods of payment:
The communicated tariffs include VAT at the rates fixed by the regulations in force for the
transport services.
The price of the service is in Euros.
Payment for the service will be made by Cash or credit card in our website or in the
vehicle. (The company does not take checks).
All additional services to the contract will be paid in supplement, an invoice may be made to
you at the end of the service.
In all cases the customer signing the reservation is solely responsible for the payment of
the service.
Article 4- Method of performance of the service :
The passage of your booking and its validation by our services are worth acceptance of
these terms and conditions of sale and signature of a contract between the two parties. The
execution of the contract begins when you take charge at the place of the place of
rendezvous previously agreed. The final removal of the client terminates the contract.
In case of delay of the customer at the meeting place, the first 15 minutes of waiting are
offered, beyond 15 minutes increments will be charged 10 €. If possible, you must inform us
of your delay by telephone or e-mail us at : contact@whiteline-transfers.com . In case of
absence of the customer at the place of appointment, beyond the first 15 minutes free, the
benefit will be permanently lost, without possibility of postponement and without being able to
claim any refund.
** Special feature for pick-up at the station and airport.
Upon arrival, turn-on your mobile phone.
When mad booking, you are asked to specify a time of arrival. If you do not have checked
luggage, the 30 minutes of waiting included in the race is enough. However, if you have to
pick up checked baggage, the time it takes to get out of the plane, pick up your baggage and
possibly check the police services require quite a lot of delay. To avoid having to pay more for
a waiting supplement time, we advise you to add a delay of 30 minutes to your pickup time.
Any damage caused inside the vehicle will be the responsibility of the customer. Under no
circumstances will the customer be able to require the driver to exceed the authorized speed
limit to commit traffic violations. In the event of a mechanical failure of the vehicle during the
journey, WHITELINE-TRANSFERS will make every effort to ensure the continuity of the
service by all the means necessary to continue the service.
*For airports, 1 hour of free waiting after the arrival of your flight*
Beyond the wait is invoiced for each additional hour:
Any hour started is an hour billed
• 70 € /hour in sedan
• 90€ /hour in VIP & Business
• 80€ /hour in Van
When booking, we ask for your flight number. Thanks to this, we automatically take in to
account any advance or delays of your flight at no cost, we postpone your support, and we
notify your driver.
Example :
Your flight is 30 minutes early; if your trip was scheduled for 3:30 p.m.,
We automatically shift it to 3 p.m.
Your flight is 30 min late; if your trip was scheduled for 3:30 p.m.,
We automatically shift it to 4 p.m.
Here are our booking Tips to avoid paying the wait:
• Add 15 minutes to the landing time for a flight from the Schengen Area
• Add 30 minutes for a flight outside the Schengen Area
• Add 15 additional minutes if you have checked baggage
In the event of late delivery of luggage or lost luggage, the waiting time will be charged.
Article 5- Cancellation of the reservation :
Cancellation for a transfer or a provision.
Any cancellation made by the customer must be notified to us by phone and email at
contact@whiteline-transfers.com , whatever the reason, it will be due, as fixed and fixed
penalties the amounts hereafter:
- After reservation confirmation: 80% of the service TTC.
-2 Days before : 50% of the service TTC.
- 1 Day before : 0% of the TTC service.
Article 6- Non-performance of the contract:
In the event that WHITELINE-TRANSFERS is unable to provide you with the reserved
vehicle, we undertake to offer another vehicle of the same range with one of our
partners.
Article 7- Limitation of liability:
WHITELINE-TRANSFERS is released from all liability in the event of delay or
non-presentation of the vehicle if the origin of the reason is due to a third party or any event
that could pose a risk for the customer, the driver or the vehicle.
We must understand by event, all circumstances beyond our control such as:
Roads blocked, strikes, deviations, bad weather conditions, flooded roads, traffic jams,
attacks, interventions by police forces, customs or firefighters, etc ... (This list is not
exhaustive).
In case of total or partial non-performance of the service, no compensation may be
due to the customer.
Article 8 - Competent jurisdiction
These general conditions and the contract are written in French and English.
Any natural or legal person, using our services, accepts to accept without reservation
these terms and conditions of sale.
Any complaint must be made by registered mail with acknowledgment of receipt within a
maximum of five working days after the end of the service with our customer service at the
following address:
WHITELINE-TRANSFERS
6 Rue Claude Louis Berthollet
74100 Annemasse, France
Or by e-mail at contact@whiteline-transfers.com After this period, no claim can be
taken into account. In case of dispute, the only competent jurisdiction is the commercial
court of THONON LES BAINS.