Profile
Transport Licence: 2023/84/0002731
- Your driver’s details sent before arrival, flight tracked
- Skis and luggage handled, sedan or 8-seat van
- One contact from booking to drop-off
Grenoble VTC Alpes Mobilité is a private chauffeur company based in Grenoble. Since 2021 we have been driving guests from Lyon Saint-Exupéry, Geneva, Grenoble-Isère, Chambéry and Grenoble station to the ski resorts of the Alps. Your driver’s name and contact details are sent to you before arrival, we track your flight, and skis and luggage are handled for you. One contact from booking to drop-off.
Grenoble VTC Alpes Mobilité est une société de chauffeur privé basée à Grenoble. Depuis 2021, nous conduisons nos clients depuis Lyon Saint-Exupéry, Genève, Grenoble-Isère, Chambéry et la gare de Grenoble vers les stations des Alpes. Le chauffeur vous est communiqué avant votre arrivée, nous suivons votre vol, skis et bagages sont pris en charge. Un seul interlocuteur, de la réservation à l’arrivée.
Vehicle Information:
A. Comfort SUV (1 à 3 passagers) Comfort SUV, all-wheel drive Seats and luggage: • Up to 3 passengers • Luggage: [à confirmer, voir ma question 1] • Ski bags: possible, please tell us the number when booking Equipment and safety: • All-wheel drive, winter tyres and snow chains on board all season • Air-conditioning and heating • Child seats and boosters free on request • Licensed and insured VTC vehicle • Direct contact with your driver by WhatsApp or SMS before pick-up B. Premium minivan (jusqu’à 8 passagers) Premium minivan, all-wheel drive Seats and luggage: • Up to 8 passengers, each with their own seatbelt • Two luggage set-ups: [à confirmer, voir ma question 2] • Sliding doors, easy access with children and bags Equipment and safety: • All-wheel drive, winter tyres and snow chains on board all season • Air-conditioning and heating throughout the cabin • Child seats and boosters free on request • Licensed and insured VTC operator, drivers used to mountain roads • Direct contact with your driver by WhatsApp or SMS before pick-up
GRENOBLE VTC ALPES MOBILITÉ run private transfers to & from the following airports:
GRENOBLE VTC ALPES MOBILITÉ run private transfers to & from the following ski resorts:
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Terms & Conditions
Price. The price shown includes the driver, fuel, tolls, tunnels, parking, child seats on request and all taxes. Nothing is added after confirmation unless you change the trip. Please give the exact number of passengers, luggage and ski equipment, and your flight or train number when booking. Inaccurate details may change the price or the vehicle required.
Waiting time. Included: 60 minutes after actual landing (airport), 30 minutes after actual train arrival (station), 15 minutes (any other address). Beyond that, if the driver’s schedule allows, waiting is charged €25 incl. taxes per 15 minutes started. If we cannot reach you when the included time ends, the driver may leave and the trip is treated as a no-show, payable in full.
Changes. Please request changes in writing (WhatsApp or e-mail). Changes made more than 48 hours before pick-up are free, subject to availability.
Cancellation. In writing, with the time of receipt as reference. More than 48 hours before pick-up: free, full refund. Between 48 and 24 hours: 50% of the price is due. Less than 24 hours, or no-show: 100% is due.
Disruption. If your flight or train is cancelled by the carrier, we rebook you free of charge, subject to availability, once you send proof. If road closures or exceptional weather make the trip impossible, it is postponed or refunded. If we cancel, you receive a full refund. As a transport service for a fixed date, the statutory right of withdrawal does not apply; the rules above apply instead.
Driver delay. We warn you as soon as a delay is foreseeable. If we cannot offer a solution, you are fully refunded. We are not liable for delays caused by traffic, road closures, weather or strikes.
Luggage and equipment. Please declare luggage, skis, snowboards and bikes when booking. Capacity is limited to the vehicle booked, and undeclared or excess items may be refused. Bulky items are not carried in the passenger area. Lost property is kept for one month and can be collected or sent at your expense.
Children and pets. Child seats are free on request. Small pets are welcome in a closed carrier; larger dogs on prior request. Guide and assistance dogs are always accepted. Unaccompanied minors require our prior agreement and written authorisation from a legal guardian.
On board. Seatbelts are mandatory for all passengers. Our vehicles are strictly non-smoking, e-cigarettes included (€250 cleaning fee if not respected). Cleaning after soiling is charged €150. Alcohol on board requires our prior agreement. The driver may refuse or interrupt the trip if a passenger endangers safety; the trip remains due.
Liability. We carry professional liability insurance and owe our passengers the carrier’s duty of care. Except for personal injury or our own fault, our liability is limited to the price of the trip.
Complaints. Please write to [email protected] within 15 days of the trip. We reply within 30 days. French law applies; consumers may use a consumer mediator (details on request).
