Sun Road

Terms & Conditions

Last updated: August 2026

1 Company identification

SAS SUN ROAD, a French simplified joint-stock company (société par actions simplifiée), registered with the Antibes Trade and Companies Register (RCS Antibes) under number 931 383 657, VAT number FR23931383657, registered office at 247 Chemin Du Gaz, 06220 Vallauris, France.

Contact: [email protected] — +33 6 65 86 71 47

2 Scope

These Terms & Conditions govern all private passenger transfer services booked through sunroad.eu (the "Service"), operated by Sun Road between Geneva Airport and the ski resorts of the French Alps, and any other route offered on the site. Placing a booking implies full and unconditional acceptance of these terms.

3 Booking

Bookings can be made online through the booking form on sun-road.eu, by email, or by phone/WhatsApp. A booking is considered confirmed once Sun Road has sent written confirmation (email or message) and payment has been received in accordance with Section 4.

The client is responsible for providing accurate flight/train details, pickup address, number of passengers and luggage, and any special requirements (child seats, mobility assistance, etc.) at the time of booking.

4 Pricing and payment

Prices are quoted in euros (€) and include vehicle, driver, fuel, tolls and standard luggage. Any extra stops, waiting time beyond the included allowance, or additional services are charged separately and communicated before confirmation.

Full payment (100%) is required in advance of the transfer, either online by secure card payment at the time of booking, or in cash immediately before departure, subject to prior agreement with Sun Road.

5 Cancellation policy

Cancellations must be notified in writing (email or WhatsApp). Refunds are calculated based on the time remaining before the scheduled pickup:

Notice before pickup & refund

More than 96 hours - 100%

Between 96 and 72 hours - 75%

Between 72 and 48 hours - 50%

Less than 48 hours - No refund

In case of a significantly delayed or cancelled flight communicated in advance, Sun Road will make reasonable efforts to reschedule the transfer at no additional cost, subject to vehicle and driver availability.

6 Flight monitoring and waiting time

For airport pickups, Sun Road monitors the client's flight in real time. A waiting period is included free of charge after the flight's actual landing time; any additional waiting time may be charged.

7 Client responsibilities

Being ready at the agreed pickup point and time.

Providing correct contact and flight information.

Behaving respectfully towards the driver and vehicle; any damage caused by the client (including due to intoxication) will be charged.

Ensuring luggage and equipment (skis, snowboards, etc.) match what was declared at booking.

8 Liability

Sun Road holds the required professional liability and passenger transport insurance. Sun Road cannot be held liable for delays caused by traffic conditions, weather, road closures, strikes, or other events beyond its reasonable control. In such cases, Sun Road will make every reasonable effort to minimise the impact on the client's journey.

9 Governing law and disputes

These Terms & Conditions are governed by French law. In the event of a dispute, the parties will first seek an amicable resolution; failing that, the competent courts within the jurisdiction of the registered office shall have exclusive jurisdiction.

10 Changes to these terms

Sun Road may update these Terms & Conditions at any time to reflect legal, operational or pricing changes. The version applicable to a booking is the one published on this page at the time the booking is made.