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Cool Runnings Airport Transfers
872 Bookings taken
(4.9 from 187 reviews)
Key Features
- Professional, experienced, English-speaking winter drivers, driving french registered vehicles
- Fully French & Swiss licensed, insured and locally based in the Tarentaise valleys
- New, clean, comfortable and winter equipped minibuses with refreshments provided
Transport Licence
2023/84/0002836Cool Runnings are a dynamic and growing transfer company based in Val Thorens, the Three Valleys, France and have been operating for the last 15 years.
We offer the personal touch and genuinely care about each and every client. We provide friendly, professional, high quality and well-priced private airport transfers. Our vehicles are clean, comfortable, well-maintained, well-equipped and less than 2 years old.
Our drivers are carefully selected for their friendly, courteous and professional approach. They have all been trained in advanced Alpine driving conditions and have passed the obligatory medical examination required for driving fare-paying passengers in France.
Cool Runnings fleet of vehicles consists of highly maintained Renault Traffics and Mercedes V-Class minibuses with passenger-controlled automatic climate control. All vehicles have ample space for luggage as well as skis & snowboards to ensure you travel in comfort. We are also child friendly and will provide baby and booster seats for free on request.
We are fully licensed and insured with the relevant authorities in France and Switzerland.
Vehicle Information:
We have 38 vehicles in our fleet. 33 vehicles with 8 passenger seats and 4 prestige vehicles with 7 passenger seats which 75% are brand new for 2024/25 season.
Vehicle Information:
38 vehicles, 33 with 8 passenger seats and 4 prestige vehicles with 7 passenger seats.
Cool Runnings Airport Transfers run private transfers to & from the following airports:
Chambery, Geneva, Grenoble, Lyon
Cool Runnings Airport Transfers run private transfers to & from the following ski resorts:
Brides-Les-Bains, Champagny, Courchevel, La Plagne, La Rosiere, Les Arcs, Les Menuires, Meribel, Peisey-Vallandry, Peisey-Nancroix, Sainte Foy, St Martin de Belleville, Tignes, Val d'Isere, Val Thorens, Valmorel
Search, Compare & Book the cheapest airport to ski resort transfers from Cool Runnings Airport Transfers with Snowcompare.com
23/08/2024
Fantastic service. Driver was helpful, patient and friendly and made our journey from the airport to the Alps amazing. He provided cold water for all, child seats for the kids and sick bags for those who felt nauseous. Was extremely kind to the kids.
Left by: Sheindy K
21/07/2024
Cool runnings airport transfer where amazing, wouldn’t hesitate to use them again
Left by: Graham G
29/04/2024
Very convenient, efficient service - we requested to change pickup time and were accommodated with ease and kindness. The driver was on time and polite and drove calmly and safely. All together a great experience door to door.
Left by: Alon F
03/05/2024
Would highly recommend
Left by: Matthew D
11/04/2024
An excellent service. Clear communication from Cool Runnings and our drivers throughout. Friendly drivers. Both drivers arrived on time. Clean, high quality mini buses. Drivers offered us bottles of water at the start of the journey. We were able to ask our drivers to stop at convenient locations for breaks.
Left by: Ian T
06/04/2024
Excellent service. Very reliable, comfortable and quick transfer. Most impressed.
Left by: David H
17/04/2024
Everything worked perfectly. Great communication before the transfer and on the day. Our driver (Georgios) was superb. He gave us a choice of routes up the mountain depending on what we wanted to see (lake or mountain view) and then gave us a full guided tour. Over and above expectations and would definitely use again.
Left by: Steve L
16/04/2024
These guys were amazing - really efficient and kept us updated when we needed it. Cool Runnings did the actual transfer and were great but the trip was booked through Snow Compare and we will happily use them again and recommend to others. Big shout out to Dave for all his help including adding an extra passenger at short notice
Left by: Miles S
11/04/2024
Excellent service, great communication, will definitely book Cool Runnings again.
Left by: Arlene G
09/04/2024
Good communication, drivers on time and willing to stop as necessary. Would use again
Left by: Mark F
04/04/2024
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Left by: Jack F
06/04/2024
Excellent service. Easy booking, great communication, lovely clean comfortable vehicle.
Left by: Matthew C
02/04/2024
We have now used Cool Runnings for 4 journeys. Each time the driver was polite, friendly, helpful with the luggage, and punctual. Van was immaculate and we were offered a bottle of water. Will definitely use again.
Left by: Lynne F
04/04/2024
Excellent service. Friendly drivers and very straightforward meet and greet. Would definitely recommend and much better value than our hotel transfer prices (Taj I Mah in Les Arcs tried to charge us €400 for a one way trip).
Left by: Jamie B
25/03/2024
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Left by: caroline K
25/03/2024
Excellent experience, great communication, on time pick ups, very good price. I would totally recommend Cool Runnings.
Left by: Sarah T
01/04/2024
Worked perfectly, nice and friendly and would use/recommend.
Left by: Matt D
17/03/2024
Great driver great comms ! Will use again
Left by: Dana S
21/03/2024
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Left by: Matthew M
15/03/2024
Pick up exactly on time. Journey very smooth and driver Konstantinos very professional, and helpfully stopped at a post box along the way so we could send our postcards!
Left by: Catherine
18/03/2024
Excellent service, driver was punctual, friendly, helpful,..
Left by: Chris N
11/03/2024
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Left by: Ole K
14/03/2024
Great service! On time and great communication
Left by: Sophie. B
14/03/2024
Transfers and drivers were brilliant. Getting team to just say that all was OK with the booking 2-3 days before hand not so good as having to wait until 4 pm on the previous day gave no time to book someone else if an issue
Left by: Paul C
11/03/2024
Excellent organisation
Left by: Jeremy R
12/03/2024
Great value, great communication
Left by: Rachel D
06/03/2024
On time, good drivers and good level of communication/notice. Absolutely no complaints.
Left by: Glynn R
01/03/2024
Great service. Good communication from Konstantinos and comfy journey.
Left by: Natalie K
08/03/2024
Excellent service. Nice spacious, clean vehicle and very polite and careful drivers. The communication about pick up times was very clear. I would definitely use them again.
Left by: Jacqueline G
25/02/2024
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Left by: Karyn V
20/02/2024
Both drivers were great, picked up on time and arrived at destination safely!
Left by: Liam P
21/02/2024
I normally use a rental car worrying about size of car, snow tyres, chains, digging the car out when it snows, and parking. This year, I changed to a transfer service which removed all that stress. Cool Runnings have a mature and efficient set up with outstanding drivers. The company communicates very effectively. I will definitely use again and highly recommend.
Left by: Kevin
16/02/2024
excellent on both legs, received clear instructions and contact details for the driver. Friendly drivers, many thanks.
Left by: Tim H
15/02/2024
Very impressed by Cool Runnings and their drivers. Great communication before each transfer, drivers were friendly, professional and punctual. Transport was modern, clean and well presented. Happy to recommend their services and would definitely use Snow Compare and Cool Runnings again.
Left by: Brian L
19/02/2024
excellent drivers both ways!
Left by: Stephen B
14/02/2024
Both on time and pleasant drivers.
Left by: Reanne
10/02/2024
Excellent service, would use again. Driver was awesome
Left by: Louise C
12/02/2024
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Left by: Anders F
08/02/2024
I have used you a few times now. Top class! Always on time (cool runnings) Your communications are excellent. Well done and please keep up your high standards The drivers are excellent
Left by: Stephen R
09/02/2024
Great Service, clean vehicles, friendly staff and great punctuality
Left by: Ignacio I
02/02/2024
Really excellent service, communication and driver. Very pleased, will use again
Left by: Beth P
29/01/2024
very friendly. great service
Left by: Kelvin R
02/02/2024
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Left by: Julia T
26/01/2024
Friendly, reliable, on-time - best van service I’ve ever dealt with
Left by: Eric V
17/01/2024
Really lovely driver, really easy to get in contact with him, smooth journey. Would definitely use them again!
Left by: Hannah S
24/01/2024
Superb service and communication throughout, great drivers, nice comfortable vehicle.
Left by: Scott W
23/01/2024
On time, friendly drivers, nice vans
Left by: James E
19/01/2024
Really nice drivers who drove really well, clean vehicles and really good value for money. I will definitely use them again.
Left by: Louise A
17/01/2024
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Left by: Louisa
15/01/2024
Excellent service. Tasos and Demis were both incredible.
Left by: Joby B
06/01/2024
great!
Left by: Lynda S
11/01/2024
Stratos is excellent
Left by: Olsen O
01/01/2024
Everything was seamless.
Left by: Roisin C
08/01/2024
Faultless. Thanks so much.
Left by: Jim B
31/12/2023
Anna was excellent. Have been using Geneva transfers for over 20 years and cool runnings are the best.
Left by: giles R
03/01/2024
Nikos was excellent. Punctual, efficient and great company!
Left by: Tim C
02/01/2024
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Left by: Philip A
23/12/2023
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Left by: Karl S
30/12/2023
Reliable, mobile number provided. Very friendly drivers. Excellent
Left by: Stephen R
26/12/2023
Outstanding service
Left by: Rhodri D
18/12/2023
Excellent - could not fault them
Left by: TIm P
19/12/2023
Excellent service great driver and a good price
Left by: Lisa B
18/12/2023
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Left by: Chrlotte G
11/12/2023
Good communication, on time friendly drivers and very good value - will definitely use again.
Left by: Michael F
19/11/2023
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Left by: April B
04/05/2023
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Left by: mark S
08/05/2023
Fantastic service. Will definitely use them again and recommend to friends.
Left by: Diane H
24/04/2023
Great transfer. On time. Driver was a great guy who took us both ways. Nice comfortable vehicle. Highly recommended
Left by: Mark
16/04/2023
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Left by: Katherine P
20/04/2023
Superb service
Left by: Lily S
12/04/2023
Our driver was very polite and communicated well. He accommodated our need to stop several times and we were very pleased with our experience.
Left by: Sarah H
19/04/2023
Very efficient and smooth service.
Left by: Emily W
14/04/2023
Thanks to Constantinos (outward) and Christos (return) we enjoyed a trouble free and timely transfer to and from Les Arcs. The journey was very comfortable and enjoyable in their company.
Left by: Patrick C
11/04/2023
On time, friendly and reliable service
Left by: Mark L
12/04/2023
No one waiting at Geneva when we arrived which was a surprise as we were late, good journey otherwise. Great return journey, friendly driver and pick up as planned.
Left by: Jo
05/04/2023
Brilliant drivers, good communication and the cars were clean and tidy
Left by: Andrew M
05/04/2023
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Left by: Deborah F
03/04/2023
Excellent service. Great communication. Will use again. Thanks!
Left by: Justine B
24/03/2023
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Left by: Gary B
29/03/2023
Hi Dave, Just to let you know that all went according to plan this morning & we arrived at Geneva in good time. Although it was very early, dark & occasionally snowy, we felt comfortable and relaxed with George at the wheel, & even managed a snooze. Our thanks to him, you and your team - most impressed. Kind regards, Chris E. Hide quoted text
Left by: Chris
29/03/2023
Very efficient. Excellent communication, good, friendly drivers and good quality, clean vehicles.
Left by: Lizzie F
24/03/2023
Excellent communication will use again
Left by: heidi M
27/03/2023
Excellent transfer very reliable and lovely drivers
Left by: Sarah M
21/03/2023
Lovely drivers both ways. Wouldn’t hesitate to recommend or use again
Left by: Cerry M
15/03/2023
Excellent Service
Left by: Stephen E
13/03/2023
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Left by: Richard P
08/03/2023
Excellent service from both drivers booked via this company. Very polite and on time and communicated in advance which gave us peace of mind before being picked up.
Left by: Lisa G
08/03/2023
Great service!
Left by: James S
01/03/2023
Christos was brilliant
Left by: Luke V
08/03/2023
Everything was fine. Good communication from cool runnings Very satisfied.
Left by: Kumi
04/03/2023
First time use of the company for our annual ski trip. Great experience! On time pick up at Geneva. Nice clean well maintained minibus. Nice journey to resort and same again on return. Konstantinos the driver was very polite and helpful! Very impressed and would definitely use again. Thanks guys
Left by: Wayne G
07/03/2023
Was a bit worried about our driver on the way out. He was clearly tired. The driver on the way back explained that they are working long hours. Both were really nice and polite, and communication was great throughout, from drivers and the company. But, it just left me wondering if the driver gets enough of a break. I appreciate Geneva to Val is a long journey so tiredness can occur but it made for a nervous journey.
Left by: Jon C
Reply: All our drivers get 2 days off per week and the driver in question actually finished the day before at 16:00. On the day of your transfer, he drove straight from HQ, as this was his first job of the day. We have spoken to the driver and he confirmed he was feeling a little under the weather that day. We hope this gives you some reassurance about our drivers and the breaks they receive.
09/03/2023
Very efficient, responsive and pleasant. Highly recommend.
Left by: Vicki W
25/02/2023
Excellent, the driver was polite and helpful. A good experience overall.
Left by: Charles G
24/02/2023
The communication from the company into the lead up to the transfer were great. They were very understanding when our flight got delayed and it had no effect on the transfer at all! The transfer itself was so comfortable and our driver was great, offering us a treat when we set off, giving us all the information about the transfer, and even pointing out sites along the way! I cannot recommend Snow Compare enough and I’ll be using them again no doubt.
Left by: Anna W
01/03/2023
Thanking to the driver for the very attentive and safe drive.
Left by: Fusun H
25/02/2023
Was punctual and drove very well (and thankfully at a slow pace). However he didn’t help at all with the bags. Just put them on the ground and drove off.
Left by: Theo
04/03/2023
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Left by: Anders F
04/03/2023
Hi guys - it was a great service again this year, excellent drivers, good vehicles, very attentive service online when we needed to change transfer times. Many thanks again
Left by: Jonathan C
27/02/2023
excellent drivers .. punctual and polite
Left by: Oliver C
19/02/2023
Excellent on every part, thank you
Left by: Kevin R
12/02/2023
We were so happy with the efficient, excellent service offered by Cool Runnings. I have no complaints and will definitely use them again.
Left by: Sophie B
22/02/2023
The transfers booked via Snowcompare were fabulous. The whole process from initially booking to our final journey went very smoothly. Definitely recommend using them.
Left by: Sue R
16/02/2023
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Left by: Luke H
07/02/2023
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Left by: Rasmus A
02/02/2023
Great service, on time, courteous and a good driver
Left by: Miles A
07/02/2023
Theo. communicated well and was there to meet up. Despite some awful traffic Theo maintained a high level of professionalism and got us to destination . A slight mix up with the pickup back to the airport (we did have our passports!) Terence was an excellent driver with very good local knowledge to get us to Geneva avoiding the worst of the traffic. will definitely be booking Cool Runnings again
Left by: Lindsey L
08/02/2023
Reliable with good communication. Decent vehicle.
Left by: Michael P
02/02/2023
Immaculate timing, great drivers and clean vehicles. I would strongly recommend using this company.
Left by: Keith S
02/02/2023
I have already rung Cool Runnings to provide positive feedback on both journeys, specifically being on time, courteous drivers & travel updates & meeting messages by WhatsApp.
Left by: Adrian
03/02/2023
Both our drivers Gustavo and Ricardo were excellent. Great value and an extremely pleasant experience. Will definitely use Cool Runnings again!
Left by: Chris R
30/01/2023
Reliable transport. Good communication and was able to change for an earlier flight inbound. Would use again.
Left by: Con R
30/01/2023
Driver blindly following sat nav drove us up the wrong side of mountain and down again then couldn't find road from B St M to Les Arcs - transfer took an hour and a half longer than should have ! Return journey wasn't much better - driver couldn't find our Chalet and we ended up running around resort trying to find him so didn't miss our flight.
Left by: peter W
15/01/2023
Friendly driver
Left by: Martin T
16/01/2023
Very efficient. Great drivers and very helpful. I will definitely use the service again.
Left by: Jacky G
16/01/2023
very professional service. Comfortable and great condition minibus. Both drivers that we had were very helpful, professional and polite. We will 100% use you again.
Left by: darren L
11/01/2023
Met promptly by Achilles's who was friendly, polite and helpful. He had previously messaged me to introduce himself and confirm details. Clean minibus. Would recommend.
Left by: Lisa M
11/01/2023
Excellent service
Left by: Richard R
11/01/2023
Punctual transfers - good value - safe driver - friendly service - good communications on both legs of journey.
Left by: David R
03/01/2023
Transfer from Geneva to Val Thorens on the 26th December at 10pm - driver was there on arrival and smooth journey up to the resort.
Left by: Kieran G
03/01/2023
Highly recommend
Left by: Karen W
06/01/2023
Everything went smoothly, very friendly.
Left by: Emma D
10/01/2023
Great service. Efficient, responsive and found us the brilliant Cool Runnings.
Left by: Jane W
06/01/2023
Excellent service - prompt and punctual, and we were kept informed about pick up arrangements and with driver's details so they could be contacted in case of any issues with timings, but there weren't. Would definitely recommend.
Left by: Nigel B
02/01/2023
Very pleasant driver and on time
Left by: Karen M
07/01/2023
No issues at all. Prompt and the driver who collected is from the airport was particularly great. Lovely vehicle. Very pleased
Left by: Mandy R
01/01/2023
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Left by: Mark
23/12/2022
Driver was nice guy but not confident on mountain roads
Left by: Alison W
23/12/2022
Cool Runnings used for the return journey only on the 20th Dec. Very slick and smooth transfer. Good communication from driver (Robertson?) and pleasant to talk to along the way. Would use again for sure
Left by: Nick S
25/12/2022
Great administration and communication but unfortunately the driver did not know the route!!!
Left by: John G
28/04/2022
Excellent very easy transfer. Fantastic service, will 100% use and recommend again
Left by: Emily B
25/04/2022
Excellent transfer - Gustavo was superb
Left by: Bruce M
24/04/2022
Excellent, driver ver y pleasant
Left by: Michel M
26/04/2022
prompt pick-ups, polite & courteous drivers, swift comfortable journies.
Left by: Tom T
25/04/2022
Excellent service, friendly helpful and courteous drivers, decent vans and good communication - what's not to like!
Left by: David
23/04/2022
Excellent service both drivers were brilliant! Will definitely use them again! Superb!
Left by: Jean A
21/04/2022
The service was efficient and the back up response when our flight was cancelled was excellent. While the original transfer company could not provide an alternative transfer, the support and timely responsiveness was above expectations. I will definitely use again.
Left by: James L
20/04/2022
Nice smooth and comfortable transfers . Really friendly drivers
Left by: Yasmine N
15/04/2022
Excellent transfer. Highly recommend. Will use again.
Left by: Sarah W
16/04/2022
Excellent service both to and from the airport, very good friendly helpful drivers, definitely use again
Left by: Angus H
08/04/2022
Excellent transfers in both directions. Very responsible drivers and comfortable, well maintained vehicles. Our late night journey into our resort was particularly challenging because of heavy snow but our driver (Camille) couldn't have handled things more professionally. Great company.
Left by: Jonathan C
08/04/2022
Friendly, professional, reliable - couldn't have asked for better. Good communication too so we knew who our driver was and where to meet him. Highly recommend.
Left by: Lucinda N
30/03/2022
Very friendly driver, amazing service - thank you!
Left by: Benjamin B
30/03/2022
Entire process was smooth from start to finish. Good communication from Snow Compare and Cool Runnings. Very pleasant and efficient driver. Will certainly use again.
Left by: Jonathan H
31/03/2022
A massive thank you for our recent transfers that we booked with you. We had two really smooth journeys, nice cars with all the room we needed for our multiple bags and baby! The level of communication was brilliant and really reassuring. We shall definitely use you for future trips and recommend you to our friends. Best regards to all your team
Left by: Shelley J
04/04/2022
Great drivers, very friendly. Would definitely recommend
Left by: Ben R
05/04/2022
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Left by: Matt P
25/03/2022
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Left by: William K
27/03/2022
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Left by: Andrew B
20/03/2022
Reliable, professional, courteous and prompt. Would definitely use again.
Left by: Jane H
04/04/2022
Some difficulty in making contact when we arrived in Lyon Airport. Had to ask the driver to slow down on the motorway, fine apart from this.
Left by: Rory D
26/03/2022
Great! Both ways turned up on time and super friendly drivers!!
Left by: Chloe M
21/03/2022
Excellent thank you be using you again thank you
Left by: Claire F
27/03/2022
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Left by: Simon B
13/03/2022
Pedro Miguel was a fantastic driver and was wonderful to chat to for the journey. He had so much knowledge of the world and was a very interesting man to speak to!! I would definitely recommend this transfer company and use them again in the future! :)
Left by: Aoife D
20/03/2022
I found the transfers very comfortable and safe. Both drivers looked after us well ( George and Gustarvo) choice of music and didn’t feel the need to chat. Return transfer got us to Geneva in plenty of time for check in. Will use in the future.
Left by: Margaret
12/03/2022
A great transfer
Left by: Yvonne M
19/03/2022
Helpful polite driver, spotless and roomy vehicle, was waiting when we arrived and drove safely and well to the resort. Would use again
Left by: Liz R
16/03/2022
Great communication and all timings perfect. Drivers good contact , friendly and safe. Clean comfy vehicles. Would definitely use again.
Left by: Hilary N
14/03/2022
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Left by: Adam W
14/03/2022
had such a pleasant experience with out taxi both to and from the airport-- such friendly and helpful drivers, professional service and felt very safe in their hands! would definitely recommend Cool Runnings to friends and family!
Left by: Georgina M
11/03/2022
Excellent. Both times driver arrived on time, drove carefully and delivered us to our destination without any problems. Will use them again.
Left by: Max S
28/02/2022
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Left by: Andrew J
07/03/2022
The drivers were so helpful. Everything was very smooth. The communication was second to none. We had an email a couple of days before with our driver's phone number. The driver sent us a message on the day to say he was in position and where he was. Excellent. Can't recommend highly enough.
Left by: Philip V
26/02/2022
Everything went 100% smoothly, from initial enquiry to final drop-off. We asked for 'extras' when we booked (and I think that good communication is key): Supermarket stop? No problem! Early pick-up for the return journey? No problem! Our plane was late as well, and the driver was waiting! Good price too, for midweek transfers.
Left by: Stas B
21/02/2022
Really professional and charming drivers, car very clean and actual driving very good felt totally safe on the 2 hour journey both ways would definitely recommend and will use this company on our next trip.
Left by: Debbie M
01/03/2022
Quick and courteous service.
Left by: Gerald M
22/02/2022
Simon was fantastic on the transfer from Grenoble to St Martin. He knew back routes to avoid the terrible February half term traffic and got us to the resort in good time. Would highly recommend him as a great driver with excellent knowledge of the local roads.
Left by: Katherine R
19/02/2022
Highly recommend Cool Runnings as a transfer company. Their vehicles are modern, clean and comfortable. Their level of contact and correspondence is good and leaves you feeling sure of the arrangements. Their drivers are friendly, careful and efficient. Only downside is the cost. Having said that it still (just) compared favorably to the alternative of hiring a car, petrol, insurance and parking.
Left by: Sarah P
13/02/2022
Cannot fault the excellent service received from Cool Runnings. Great communication , friendly drivers and the highest standard of driving. will definitely use them again
Left by: Lindsey F
09/02/2022
Excellent vehicles with excellent considerate drivers / good contact information & timings - thoroughly recommend
Left by: Sheila J
06/02/2022
Everything was perfect! Good and safe driving in a nice car
Left by: Cecilia T
07/02/2022
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Left by: Graeme
06/02/2022
Fantastic organisation, information and drivers
Left by: Judith H
13/02/2022
Had a very smooth return transfer from Geneva to Val Thorens. I was contacted in the days prior to both pick up and kept informed throughout. Both drivers arrived on time and were completely professional. Would highly recommend Cool Runnings.
Left by: Chris C
11/01/2022
On time, fast, friendly, efficient, clean and tidy vehicle. Excellent!
Left by: Julian H
27/12/2021
Could not recommend this company enough. Lovely drivers both ways, good communication from the company and spotlessly clean cars. Had to change our transfers from Geneva to Lyon. Snow Compare and Cool Runnings made this an easy process and kept us well informed at all times. Thank you both companies for a really helpful and professional service. You will certainly be our first choice next time we visit the Alps.
Left by: Sharon R
24/02/2020
Excellent - would highly recommend.
Left by: Carl O
13/02/2020
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Left by: Lucy E
28/01/2020
Excellent
Left by: Alasdair M
19/03/2019
Cool runnings provided an outstanding service, prompt, polite and informative. Highly recommend them and will definitely be using them again in the future.
Left by: Sandra T
05/03/2019
Snow compare provided the best costs. Cool Running provided a great transfer. Altogether, excellent service.
Left by: Chris M
25/02/2019
Fantastic service. Trustworthy, Honest, Reliable.. Need I say any more.. Sean
Left by: SEAN W
12/02/2019
both journeys were excellent. Punctual and very good driving. Great guys, Tim and Jack and will recommend highly going forward. Thank you. Mary
Left by: McDonnell M
13/01/2019
All ran very smoothly. Dimitri very nice, polite, friendly, good driver. thank you all
Left by: sarah M
06/01/2019
The two drivers we had were excellent, very professional and couldn’t do enough to help. Very impressed with the whole experience, from booking with Snow Compare to actual transfers in France. We will definitely be using these again for every transfer we need, time and time again. 110% customer satisfaction.
Left by: James
22/04/2018
Great service, spot on..
Left by: Paul D
“Cool Runnings Airport Transfers” or ‘we’ will refer to the company: SARL Cool Runnings Airport Transfers, 104 Les Neves, Val Thorens, Saint Martin de Belleville, 73440, France. Siret 539 064 162 00016
“Customer” or ‘you’ will be the person that makes the booking for themselves or on behalf of other persons and shall include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
“Party” shall refer to all persons traveling together in one single booking.
“Passenger(s)” shall refer to a person within a party.
“Operator” shall refer to a third-party business that provides a transport service to you, as arranged by us as its agent.
These terms and conditions of carriage together with any other written information we brought to your attention before your booking was confirmed form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by them.
1. Payments:a. Payments for transfers must be made in advance and either in full or in part by the customer at Cool Runnings Airport Transfers discretion.b. Payments are made via a secure link sent via email to the customer.c. A booking with Cool Runnings Airport Transfers is not confirmed and a contract is not in place unless payment in accordance with the instructions we give you is received.d. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 4 below will become payable.
2. Bookings:a. Our agreement becomes binding when we issue a “booking confirmation email”.b. Where two or more Passengers are included on the same booking, the customer organising the booking shall be liable under these conditions for the entire booking arrangements.c. It is the customers responsibility to give correct and accurate information in the booking details, including flight times, flight numbers, email address and mobile contact numbers.d. It is the customers responsibility to ensure these details are correct on the “confirmation email” and inform any applicable operator of any discrepancies. It may not be possible to make changes later so you should notify us of any inaccuracies within ten days of our sending the confirmation out. It may harm your rights if you don’t.e. Any amendments made to bookings will incur an admin fee of 35.00 euros.f. Cool Runnings do not verify the flight times/numbers given. It is the customers responsibility to ensure these are correct.g. It is the customers responsibility to provide the correct accommodation details on the booking. If the driver cannot find the accommodation through lack of customer information, Cool Runnings reserve the right to drop said customer at the resort tourist office after 20 minutes or add a charge for extra services.h. For transfers requiring a driver to work between midnight and 6am there is a 37.00 euros supplement per vehicle. This includes the time of the driver leaving resort to travel to the airport, train or resort accommodation. This amount can increase if over several hours of unsocial driving is required.i. For customers requesting the use of the “peage” motorway routes from Geneva, a charge of 30.00 euros per direction will be added to the final cost of the booking. This must be requested at least 48 hours before the scheduled transfer.j. If customers request a later pickup time from resort, Cool Runnings Airport Transfers will not be held responsible for any delays incurred in late arrival to flight/train/other connection.k. If customers request a later pickup time from resort, Cool Runnings will not be held responsible for any extra costs incurred related to customers missing flights/trains/other connections.l. The driver will wait a maximum of 30 minutes at the pickup point before the customer becomes classed as a “no show” and the driver will then leave.m. All babies and children are classed as a “passenger” and must be included in the number of passengers on the booking.n. Customers are responsible for knowing the pickup points, as stated on the confirmation email.o. If customers are arriving on separate flights within in the same booking, ALL flight numbers and arrival times must be stated at the time of booking.p. Special requests must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet them will not be a breach of contract on our part.q. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before we issue our confirmation. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.r. We recommend that you are covered by adequate travel insurance for your arrangements. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available. It is important that the customer is covered for force majeure and winter sports cover. The cover should include protection for missed or cancelled flights, medical assistant including repatriation, loss of baggage or money and cancellation by the client.s. Cool Runnings Airport Transfers endeavours to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise, and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the transfer that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you, or which are caused by unavoidable and extraordinary circumstances as defined in clause 8.
3. Shared Transfers:a. Customers booked onto shared transfers will share the vehicle with up to a maximum of 7 other passengers travelling to or from the same resort.b. Customers are limited to one large item of luggage (one luggage bag not exceeding 23kg or a ski/snowboard bag, along with one piece of small/hand luggage.c. 60 minutes must be allowed between the flight scheduled arrival time and the time of the shared transfer departure time. This is to allow enough time to pass through arrivals and collect luggage.d. Cool Runnings reserve the right to amend the pickup time of the shared transfer by up to 30 minutes if required.e. Shared transfers do not wait. They leave at the designated time and will not wait in the case of any delays.f. In the event of a missed shared transfer Cool Runnings will endeavour to accommodate the customer onto the next available shared transfer, if possible, within the following 24 hours.g. If the customer wishes to change the date of the shared transfer, notice must be received via email at least 7 days in advance of the booked transfer. If the change is within the 7-day period, standard cancellation policy applies.h. For shared transfers, part of the journey may be executed in one vehicle, with the customer then transferring to a different vehicle for the remainder of the journey.i. All customers luggage must be clearly labelled with the customer’s name and destination address. Cool Runnings does not take responsibility for customers taking incorrect luggage from the vehicle.j. Cool Runnings take no responsibility for luggage/items lost or damaged in transit.
4. Cancellations:a. Customers must request or inform Cool Runnings Airport Transfers of any cancellation by email. No cancellations are taken over the phone.b. Cancellations should be made 15 days or more before the first transfer in order to receive a full refund, less a 35.00 euros administration fee.c. Cancellations made less than 15 days, but more than 7 days before the first transfer, will be eligible for a 50% refund, less a 35.00 euros administration fee.d. No refund will be given if the cancellation is received 7 days or less before you are scheduled to travel.e. A cancellation applies to the entire booking from the first travel date and includes any further travel dates in the booking. For example, a cancellation made 7 days or less before the first travel date and with the return travel date over 7 days away. In this situation, this date is not treated separately, and no refund will be issued for the whole booking.f. In the event of a cancelation, Cool Runnings Airport Transfers will refund the customer at its absolute discretion and will not fall liable for bank exchange rates and bank charges.g. Subject to the other terms in this agreement, if we have to make a significant change to or cancel your booking, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of accepting the changed arrangements or purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.h. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us. Confirmation emails and invoices can be requested by customers should they require evidence of said bookings for travel insurance purposes.i. Any reimbursement made by Cool Runnings Airport Transfers for the costs of alternative means of transport incurred by the passenger to get to their confirmed destination shall be no more than the cost of getting to that location by taxi.
5. Flight delays, Cancellations and Rescheduling:a. It is the responsibility of the customer that all information is passed onto the operator regarding their flights is correct. Any change to your destination or pick up location must be done in writing, via email, at least 7 days prior to the date of travel. We cannot guarantee the booking is still secure at this point.b. In the event of flights being delayed, it is the customers responsibility to inform the operator of the situation and to keep the operator informed as to the amended arrival time. The operator will endeavour to keep informed of flight delays also.c. If no contact can be made with the customer 60 minutes after the scheduled flight landing time, this will be classed as a “no show”. In this event, the driver will be entitled to leave the airport and the customer will need to book a new transfer.d. In the event of flights being delayed; drivers are able to wait for 90 minutes from your scheduled flight landing time at no extra charge, if scheduling allows. After this there will be a charge of 25.00 euros an hour to cover driver and parking costs. (This may have to be paid in cash to the driver upon arrival.) After the allocated 90 minutes it may not be possible for the driver to wait, at this point we will endeavour to meet your travel requirements to the best of our ability. We will try to make arrangements to get you on the next available transfer at no extra cost.e. If the flight is delayed for any reason and lands later than the scheduled arrival time, the 90-minute wait period no longer applies.f. If it is not possible to accommodate a new transfer with ourselves, we will ask you to claim through your travel insurance for the cost of a new transfer. The extra charge can be wavered or reduced at Cool Runnings Airport Transfers’ discretion.g. In the situation that a flight is delayed over 4 hours, Cool Runnings Airport Transfers will consider the flight as cancelled and the customer will be required to book a new transfer at the full price. Cool Runnings Airport Transfers are happy to assist the customer with documents to make an insurance claim.h. If the flight is cancelled and the customer no longer requires the transfer, our normal cancellation policy applies.
6. Luggage:a. Customers are limited to one large item of luggage (one luggage bag not exceeding 23kg or a ski/snowboard bag, along with one piece of small/hand luggage.b. Please ensure ski and snowboard bags are mentioned at the time of booking in order to ensure enough space on the transfer.c. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage allowance or refuse to transport the items.d. Carriage of luggage items and ski/board bags is carried at the customers own risk and Cool Runnings Airport Transfers accept no responsibility for damage or loss while in transit.e. If your luggage does not arrive on your scheduled flight, or is delayed for any other reason, our drivers will wait for the allocated maximum 90-minute wait period, if appropriate. After this period, the transfer will leave the airport without luggage, and it will be the airport/airlines responsibility to ensure the luggage makes its way to the client in resort.
7. Inside the vehicle:a. Cool Runnings Airport Transfers reserve the right to refuse to carry any passenger who is thought, for any reason, unfit to travel with Cool Runnings Airport Transfers.b. Passengers who misuse, mark or soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 50.00 euros. This charge is payable immediately to the driver.c. Passengers are not allowed to take onto the vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks in the vehicles. The consumption of food is not permitted in the vehicle.d. Smoking is not permitted in the vehicles.e. If the driver is asked to stop repeatedly, we are not responsible for the time these breaks take and the consequences of missing flights. If unscheduled stops are requested by passengers, Cool Runnings Airport Transfers can charge the customer a 50.00 euros fee for breaking the terms and conditions of carriage agreement.f. Under no circumstances will Cool Runnings Airport Transfers allow any customer to behave in an abusive or threatening way towards the driver. In this instance, the driver will not transfer the customer or party to said destination and Cool Runnings will not be held liable for any costs incurred due to the cancelled transfer and no refund will be given.g. All passengers are required to wear a seatbelt in all Cool Runnings vehicles, as dictated by French law.h. It is the responsibility of the parent or guardian to ensure that all children are fastened into the vehicle correctly.i. Babies should remain in car seats. It is the parent or guardians’ responsibility to ensure children are fastened into any provided child seats safely and securely and remain in the car seat throughout the entire journey.j. Car seats provided for transfers are allocated based on the selection made by the customer on the booking form. In the case of a dispute over the suitability of the car seat, Cool Runnings will not be held accountable for the difference of opinion. Therefore, parents are recommended to provide their own baby/child seat to avoid this occurrence.
8. Beyond our control:Our aim is to always get our clients to their location with minimal discomfort and inconvenience. However, we cannot be held responsible for certain situations beyond our control. These events can include, but are not limited to:• war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot,• the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure,• natural or nuclear disaster, fire, chemical or biological disaster• adverse weather, sea, ice and river conditions• Advice from the Foreign Office to avoid or leave a particular country• Traffic accidents causing delays to the vehicle• Vehicle breakdowns• Compliance with requests of the police• Accidents• Unforeseen traffic delays• Unforeseen problems caused by other transfer customers• Vehicle being held or delayed by a police officer or government official• Other circumstances that could effect our passenger safety
and all similar events outside our or the operator(s) concerneds control.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by the above circumstances which we or the operator (s) of the service(s) in question could not avoid even if all reasonable measures had been taken.
9. Our Liabilitya. We will carry out your transfer arrangements using reasonable skill and care. We have no liability to you except in cases where it is proved that we have breached that duty and damage to you has been caused.b. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: – the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 8 above.c. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50.00 euros per person affected unless a lower limitation applies to your claim under this clause. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is limited to 200.00 euros per person unless a lower limitation applies to your claim.d. You must tell us, and any operator concerned about your claim or complaint as set out in clause 10 below.e. Cool Runnings Airport Transfers shall only be liable for any reasonable and foreseeable losses arising directly out of breach of contract.
10. Miscellaneous:a. Nothing can affect the customers statutory rights.b. Cool Runnings Airport Transfers terms and conditions of carriage are governed by French law. If not resolved by mutual agreement, this shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.c. Where Cool Runnings Airport Transfers book for travel on services provided by operators other than Cool Runnings Airport Transfers, Cool Runnings Airport Transfers do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services. Copies of the applicable operators’ conditions are available on request from us.d. In the event of a complaint or difficulty in relation to your transfer booking, please inform us and any applicable operator without undue delay so that we can take steps to assist you or put things right. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable operator’s ability to investigate your complaint and could affect your rights under our agreement.