Cool Runnings Airport Transfers

808 Bookings taken

(4.9 from 185 reviews)

Key Features

  • Professional, experienced, English-speaking winter drivers
  • Fully french & Swiss licensed, insured and local to the Tarentaise valleys
  • New, clean and winter equipped minibuses with refreshments

Transport Licence


Cool Runnings are a dynamic and growing transfer company based in Val Thorens, the Three Valleys, France and have been operating for the last 15 years. 

We offer the personal touch and genuinely care about each and every client. We provide friendly, professional, high quality and well-priced private airport transfers. Our vehicles are clean, comfortable, well-maintained and well-equipped.

Our drivers are carefully selected for their friendly, courteous and professional approach. They have all been trained in advanced Alpine driving conditions and have passed the obligatory medical examination required for driving fare-paying passengers in France.

Cool Runnings fleet of vehicles consists of highly maintained VW Caravelle minibuses with passenger-controlled automatic climate control. All vehicles have ample space for luggage as well as skis & snowboards to ensure you travel in comfort. We are also child friendly and will provide baby and booster seats on request.

We are fully licensed and insured with the relevant authorities in France and Switzerland.

Vehicle Information:

We have 32 vehicles in our fleet. 30 vehicles with 8 passenger seats and 2 prestige vehicles with 6 passenger seats.

Vehicle Information:

32 vehicles, 30 with 8 passenger seats and 2 prestige vehicles with 6 passenger seats.

Cool Runnings Airport Transfers run private transfers to & from the following airports:

Chambery, Geneva, Grenoble, Lyon

Cool Runnings Airport Transfers run private transfers to & from the following ski resorts:

Brides-Les-Bains, Champagny, Courchevel, La Plagne, La Rosiere, Les Arcs, Les Menuires, Meribel, Peisey-Vallandry, Peisey-Nancroix, Sainte Foy, St Martin de Belleville, Tignes, Val d'Isere, Val Thorens, Valmorel

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Very convenient, efficient service - we requested to change pickup time and were accommodated with ease and kindness. The driver was on time and polite and drove calmly and safely. All together a great experience door to door.

Left by: Alon F


Would highly recommend

Left by: Matthew D


An excellent service. Clear communication from Cool Runnings and our drivers throughout. Friendly drivers. Both drivers arrived on time. Clean, high quality mini buses. Drivers offered us bottles of water at the start of the journey. We were able to ask our drivers to stop at convenient locations for breaks.

Left by: Ian T


Excellent service. Very reliable, comfortable and quick transfer. Most impressed.

Left by: David H


Everything worked perfectly. Great communication before the transfer and on the day. Our driver (Georgios) was superb. He gave us a choice of routes up the mountain depending on what we wanted to see (lake or mountain view) and then gave us a full guided tour. Over and above expectations and would definitely use again.

Left by: Steve L


“Cool Runnings Airport Transfers” or ‘we’ will refer to the company: SARL Cool Runnings Airport Transfers, 104 Les Neves, Val Thorens, Saint Martin de Belleville, 73440, France. Siret 539 064 162 00016

“Customer” or ‘you’ will be the person that makes the booking for themselves or on behalf of other persons and shall include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

“Party” shall refer to all persons traveling together in one single booking.

“Passenger(s)” shall refer to a person within a party.

“Operator” shall refer to a third-party business that provides a transport service to you, as arranged by us as its agent.

These terms and conditions of carriage together with any other written information we brought to your attention before your booking was confirmed form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by them.

1. Payments:a. Payments for transfers must be made in advance and either in full or in part by the customer at Cool Runnings Airport Transfers discretion.b. Payments are made via a secure link sent via email to the customer.c. A booking with Cool Runnings Airport Transfers is not confirmed and a contract is not in place unless payment in accordance with the instructions we give you is received.d. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 4 below will become payable.

2. Bookings:a. Our agreement becomes binding when we issue a “booking confirmation email”.b. Where two or more Passengers are included on the same booking, the customer organising the booking shall be liable under these conditions for the entire booking arrangements.c. It is the customers responsibility to give correct and accurate information in the booking details, including flight times, flight numbers, email address and mobile contact numbers.d. It is the customers responsibility to ensure these details are correct on the “confirmation email” and inform any applicable operator of any discrepancies. It may not be possible to make changes later so you should notify us of any inaccuracies within ten days of our sending the confirmation out. It may harm your rights if you don’t.e. Any amendments made to bookings will incur an admin fee of 35.00 euros.f. Cool Runnings do not verify the flight times/numbers given. It is the customers responsibility to ensure these are correct.g. It is the customers responsibility to provide the correct accommodation details on the booking. If the driver cannot find the accommodation through lack of customer information, Cool Runnings reserve the right to drop said customer at the resort tourist office after 20 minutes or add a charge for extra services.h. For transfers requiring a driver to work between midnight and 6am there is a 37.00 euros supplement per vehicle. This includes the time of the driver leaving resort to travel to the airport, train or resort accommodation. This amount can increase if over several hours of unsocial driving is required.i. For customers requesting the use of the “peage” motorway routes from Geneva, a charge of 30.00 euros per direction will be added to the final cost of the booking. This must be requested at least 48 hours before the scheduled transfer.j. If customers request a later pickup time from resort, Cool Runnings Airport Transfers will not be held responsible for any delays incurred in late arrival to flight/train/other connection.k. If customers request a later pickup time from resort, Cool Runnings will not be held responsible for any extra costs incurred related to customers missing flights/trains/other connections.l. The driver will wait a maximum of 30 minutes at the pickup point before the customer becomes classed as a “no show” and the driver will then leave.m. All babies and children are classed as a “passenger” and must be included in the number of passengers on the booking.n. Customers are responsible for knowing the pickup points, as stated on the confirmation email.o. If customers are arriving on separate flights within in the same booking, ALL flight numbers and arrival times must be stated at the time of booking.p. Special requests must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet them will not be a breach of contract on our part.q. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before we issue our confirmation. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.r. We recommend that you are covered by adequate travel insurance for your arrangements. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available. It is important that the customer is covered for force majeure and winter sports cover. The cover should include protection for missed or cancelled flights, medical assistant including repatriation, loss of baggage or money and cancellation by the client.s. Cool Runnings Airport Transfers endeavours to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise, and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the transfer that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you, or which are caused by unavoidable and extraordinary circumstances as defined in clause 8.

3. Shared Transfers:a. Customers booked onto shared transfers will share the vehicle with up to a maximum of 7 other passengers travelling to or from the same resort.b. Customers are limited to one large item of luggage (one luggage bag not exceeding 23kg or a ski/snowboard bag, along with one piece of small/hand luggage.c. 60 minutes must be allowed between the flight scheduled arrival time and the time of the shared transfer departure time. This is to allow enough time to pass through arrivals and collect luggage.d. Cool Runnings reserve the right to amend the pickup time of the shared transfer by up to 30 minutes if required.e. Shared transfers do not wait. They leave at the designated time and will not wait in the case of any delays.f. In the event of a missed shared transfer Cool Runnings will endeavour to accommodate the customer onto the next available shared transfer, if possible, within the following 24 hours.g. If the customer wishes to change the date of the shared transfer, notice must be received via email at least 7 days in advance of the booked transfer. If the change is within the 7-day period, standard cancellation policy applies.h. For shared transfers, part of the journey may be executed in one vehicle, with the customer then transferring to a different vehicle for the remainder of the journey.i. All customers luggage must be clearly labelled with the customer’s name and destination address. Cool Runnings does not take responsibility for customers taking incorrect luggage from the vehicle.j. Cool Runnings take no responsibility for luggage/items lost or damaged in transit.

4. Cancellations:a. Customers must request or inform Cool Runnings Airport Transfers of any cancellation by email. No cancellations are taken over the phone.b. Cancellations should be made 15 days or more before the first transfer in order to receive a full refund, less a 35.00 euros administration fee.c. Cancellations made less than 15 days, but more than 7 days before the first transfer, will be eligible for a 50% refund, less a 35.00 euros administration fee.d. No refund will be given if the cancellation is received 7 days or less before you are scheduled to travel.e. A cancellation applies to the entire booking from the first travel date and includes any further travel dates in the booking. For example, a cancellation made 7 days or less before the first travel date and with the return travel date over 7 days away. In this situation, this date is not treated separately, and no refund will be issued for the whole booking.f. In the event of a cancelation, Cool Runnings Airport Transfers will refund the customer at its absolute discretion and will not fall liable for bank exchange rates and bank charges.g. Subject to the other terms in this agreement, if we have to make a significant change to or cancel your booking, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of accepting the changed arrangements or purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.h. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us. Confirmation emails and invoices can be requested by customers should they require evidence of said bookings for travel insurance purposes.i. Any reimbursement made by Cool Runnings Airport Transfers for the costs of alternative means of transport incurred by the passenger to get to their confirmed destination shall be no more than the cost of getting to that location by taxi.

5. Flight delays, Cancellations and Rescheduling:a. It is the responsibility of the customer that all information is passed onto the operator regarding their flights is correct. Any change to your destination or pick up location must be done in writing, via email, at least 7 days prior to the date of travel. We cannot guarantee the booking is still secure at this point.b. In the event of flights being delayed, it is the customers responsibility to inform the operator of the situation and to keep the operator informed as to the amended arrival time. The operator will endeavour to keep informed of flight delays also.c. If no contact can be made with the customer 60 minutes after the scheduled flight landing time, this will be classed as a “no show”. In this event, the driver will be entitled to leave the airport and the customer will need to book a new transfer.d. In the event of flights being delayed; drivers are able to wait for 90 minutes from your scheduled flight landing time at no extra charge, if scheduling allows. After this there will be a charge of 30.00 euros an hour to cover driver and parking costs. (This may have to be paid in cash to the driver upon arrival.) After the allocated 90 minutes it may not be possible for the driver to wait, at this point we will endeavour to meet your travel requirements to the best of our ability. We will try to make arrangements to get you on the next available transfer at no extra cost.e. If the flight is delayed for any reason and lands later than the scheduled arrival time, the 90-minute wait period no longer applies.f. If it is not possible to accommodate a new transfer with ourselves, we will ask you to claim through your travel insurance for the cost of a new transfer. The extra charge can be wavered or reduced at Cool Runnings Airport Transfers’ discretion.g. In the situation that a flight is delayed over 4 hours, Cool Runnings Airport Transfers will consider the flight as cancelled and the customer will be required to book a new transfer at the full price. Cool Runnings Airport Transfers are happy to assist the customer with documents to make an insurance claim.h. If the flight is cancelled and the customer no longer requires the transfer, our normal cancellation policy applies.

6. Luggage:a. Customers are limited to one large item of luggage (one luggage bag not exceeding 23kg or a ski/snowboard bag, along with one piece of small/hand luggage).b. Please ensure ski and snowboard bags are mentioned at the time of booking in order to ensure enough space on the transfer.c. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage allowance or refuse to transport the items.d. Extra pieces of large luggage and ski/board bags are liable to an extra charge of €12.50 per piece of luggage. If an excessive amount of luggage is brought by the whole group in one vehicle, a trailer must by hired at the price €75.00 per direction to accommodate the excess luggage.e. Carriage of luggage items and ski/board bags is carried at the customers own risk and Cool Runnings Airport Transfers accept no responsibility for damage or loss while in transit.f. If your luggage does not arrive on your scheduled flight, or is delayed for any other reason, our drivers will wait for the allocated maximum 90-minute wait period, if appropriate. After this period, the transfer will leave the airport without luggage, and it will be the airport/airlines responsibility to ensure the luggage makes its way to the client in resort.

7. Inside the vehicle:a. Cool Runnings Airport Transfers reserve the right to refuse to carry any passenger who is thought, for any reason, unfit to travel with Cool Runnings Airport Transfers.b. Passengers who misuse, mark or soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 50.00 euros. This charge is payable immediately to the driver.c. Passengers are not allowed to take onto the vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks in the vehicles. The consumption of food is not permitted in the vehicle.d. Smoking is not permitted in the vehicles.e. If the driver is asked to stop repeatedly, we are not responsible for the time these breaks take and the consequences of missing flights. If unscheduled stops are requested by passengers, Cool Runnings Airport Transfers can charge the customer a 50.00 euros fee for breaking the terms and conditions of carriage agreement.f. Under no circumstances will Cool Runnings Airport Transfers allow any customer to behave in an abusive or threatening way towards the driver. In this instance, the driver will not transfer the customer or party to said destination and Cool Runnings will not be held liable for any costs incurred due to the cancelled transfer and no refund will be given.g. All passengers are required to wear a seatbelt in all Cool Runnings vehicles, as dictated by French law.h. It is the responsibility of the parent or guardian to ensure that all children are fastened into the vehicle correctly.i. Babies should remain in car seats. It is the parent or guardians’ responsibility to ensure children are fastened into any provided child seats safely and securely and remain in the car seat throughout the entire journey.j. Car seats provided for transfers are allocated based on the selection made by the customer on the booking form. In the case of a dispute over the suitability of the car seat, Cool Runnings will not be held accountable for the difference of opinion. Therefore, parents are recommended to provide their own baby/child seat to avoid this occurrence.

8. Beyond our control:

Our aim is to always get our clients to their location with minimal discomfort and inconvenience. However, we cannot be held responsible for certain situations beyond our control. These events can include, but are not limited to:• war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot,• the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure,• natural or nuclear disaster, fire, chemical or biological disaster• adverse weather, sea, ice and river conditions• Advice from the Foreign Office to avoid or leave a particular country• Traffic accidents causing delays to the vehicle• Vehicle breakdowns• Compliance with requests of the police• Accidents• Unforeseen traffic delays• Unforeseen problems caused by other transfer customers• Vehicle being held or delayed by a police officer or government official• Other circumstances that could effect our passenger safety

and all similar events outside our or the operator(s) concerneds control.

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by the above circumstances which we or the operator (s) of the service(s) in question could not avoid even if all reasonable measures had been taken.

9. Our Liability

a. We will carry out your transfer arrangements using reasonable skill and care. We have no liability to you except in cases where it is proved that we have breached that duty and damage to you has been caused.b. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: – the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 8 above.c. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is limited to 200.00 euros per person unless a lower limitation applies to your claim.d. You must tell us, and any operator concerned about your claim or complaint as set out in clause 10 below.e. Cool Runnings Airport Transfers shall only be liable for any reasonable and foreseeable losses arising directly out of breach of contract.

10. Miscellaneous:a. Nothing can affect the customers statutory rights.b. Cool Runnings Airport Transfers terms and conditions of carriage are governed by English law. If not resolved by mutual agreement, this shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the English courts.c. Where Cool Runnings Airport Transfers book for travel on services provided by operators other than Cool Runnings Airport Transfers, Cool Runnings Airport Transfers do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services. Copies of the applicable operators’ conditions are available on request from us.d. In the event of a complaint or difficulty in relation to your transfer booking, please inform us and any applicable operator without undue delay so that we can take steps to assist you or put things right. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable operator’s ability to investigate your complaint and could affect your rights under our agreement.