Terms & Conditions
By making a booking and travelling with DREAM TEAM TRIPS, the Client agrees to and acknowledges these Terms and Conditions on behalf of itself and for and on behalf of each member of its Party.
1.1. Unless otherwise defined in these Terms and Conditions, the following words and expressions shall have the following meanings:
1.2. “Carrier” shall refer to the transport section of the company DREAM TEAM TRIPS with its registered offices in France at 34 Les Granges, 73440 Les Belleville, SIRET: 87999374900016 for the purpose of providing transfer services in France and Switzerland, as well as in Poland at Raba Nizna 100, 34-730 Mszana Dolna for the purpose of providing transfer services in Poland. The Carrier may also refer to a third party or agents of DREAM TEAM TRIPS.
1.3. “Client” shall refer to any person (natural or legal) that makes a booking for themselves and/or for and on behalf of other people in the Party.
1.4. “Party” shall refer to all people travelling under one single booking.
1.5. “Passenger(s)” shall refer to any person within a Party that is actually travelling.
1.6. “Transfer” shall refer to any journey provided to the Client by the Carrier as specified in the relevant booking confirmation.
1.7. “Booking” shall refer to any confirmed reservation made by the Client as detailed in the transfer booking confirmation provided by the Carrier.
1.8. “No Show” shall refer to a situation where the Client fails to meet the Carrier at the designated collection point as detailed in the booking confirmation within 60 minutes of the scheduled flight arrival time or within 30 minutes of the scheduled pick up time at any other collection point (such as train/bus station or any accommodation address as specified in the booking confirmation) without having made confirmed contact with the Carrier in order to make alternative arrangements.
2. Bookings and Payments
2.1. Each booking placed by the Client is nominative and therefore non-transferable.
2.2. In the event of a reservation for two or more people, the booking is made in the name of one person (Lead Booker) who is acting as an authorised agent on behalf of all other members of the party that are deemed to have accepted these Terms and Conditions.
2.3. Upon receiving a transfer request from the Client, the Carrier (subject to current availability) will provide a transfer quotation via email, telephone, through its booking agent or by SMS.
2.4. All rates are quoted in euros and include all taxes and tolls unless otherwise stated at the time of quoting. The rate applied to a given quotation is the one which is in force at the time of ordering. All rates are subject to change at any time at the Carrier’s absolute discretion.
2.5. Upon receipt of the appropriate payment or credit card details requested by the Carrier to secure the booking, the Carrier will provide a transfer booking confirmation by email and it is the responsibility of the Client to ensure that all details shown in the booking confirmation regarding their journey are correct. The Client should be able to present their booking confirmation as their travel ticket to the driver on demand prior to any service being provided on the day of the transfer.
2.6. The Carrier accepts no responsibility whatsoever for misinformation given by the Client (whether regarding any flight information, collection point and destination details, Client’s mobile contact number or any other relevant information) and any failure in services resulting from having incorrect information provided by the Client which shall be deemed to be the fault of the Client.
2.7. It is the responsibility of the Client to carry directions to and contact details for the accommodation and any instructions for the collection of keys for the relevant accommodation, in order to assist the allocated driver if necessary. If the Client is required to collect any keys prior to being dropped off at the relevant accommodation, this should be notified to the Carrier in advance at the time of making the booking, or at the latest 15 working days prior to the date of the first transfer listed in the booking confirmation. If any such accommodation cannot be located after 20 minutes of driving around the destination, the Carrier reserves the right to drop the Client at the tourist information office or the main bus station of such destination and charge the Client accordingly for any additional vehicle and driver hire costs.
2.8. Payments for transfers booked by the Client must be made as specified in the booking confirmation provided by the Carrier.
2.9. Payment for any additional charges that may apply (including, but not limited to: excess waiting time, supermarket stops en route, vehicle damage costs, valeting fee, seat belts fines, etc.) must be made in cash in euros directly to the driver on the day of the transfer. The Carrier shall use its reasonable endeavours to avoid applying such additional charges whenever possible, however, if they are necessary and the Client refuses to pay such charges, the Carrier reserves the right to deduct the appropriate amount from the credit/debit card supplied by the Client in order to cover the additional costs.
3. Cancellations, Refunds and Amendments
3.1. All cancellations must be made by the Client in writing via email or letter. Any cancellation is not validated until an email confirmation of the cancellation has been provided by the Carrier.
3.2. Bookings of private transfers are refundable in part:
a) 80% if a written cancellation is sent to the Carrier’s office more than 21 days prior to the scheduled date of the first transfer journey. In that event, 20% of the booking amount will be deducted from the amount to be refunded.
b) 50% if a written cancellation is sent to the Carrier’s office between 21 and 10 days prior to the scheduled date of the first transfer journey. In that event, 50% of the booking amount will be deducted from the amount to be refunded.
c) Any cancellations made less than 10 days prior to the first transfer journey or in the event of “No Show” - no refund will be provided.
3.3. In case of loss and/or failure to use the travel ticket/s ordered on their scheduled date, the ticket/s shall not be exchanged or refunded.
3.4. Upon request from the Client, the Carrier can provide a letter which states the cancellation fees paid.
3.5. In the event of any amendment to booking requested by the Client, the Carrier reserves the right to amend the booking price in order to accommodate the Client’s request as and if required.
3.6. Any changes to bookings must be made by the Client in writing via email at least 10 working days prior to the date of travel and confirmed by the Carrier via email. The Carrier reserves the right to charge an amendment fee of 25 euros in order to accommodate any relevant administrative costs, charges or expenses incurred in connection with any amendment requested by the Client.
3.7. The Carrier shall use its reasonable endeavours to accommodate any amendment requested by the Client but shall not be obliged to do so and therefore cannot guarantee that the booking is still secure in such case. If the Client refuses to accept any amendment in price, the booking will be deemed to be cancelled by the Client and the cancellation charges of the Carrier will apply as detailed in these Terms and Conditions. The carrier reserves the right to waive any of such charges at its absolute discretion.
4. Flight Delays, Cancellations and Waiting Time
4.1. It is the Client’s responsibility to inform the Carrier of any changes to their scheduled flight(s), i.e. delays, diversions, cancellations or in case of any delay caused by lost luggage at the airport.
4.2. In the event of the Client’s flight being delayed or if there is a significant delay caused by lost luggage, the Carrier will wait for up to 60 minutes from the scheduled flight arrival time at no additional cost. After that time, if it is possible to accommodate the Client’s new collection time, the Carrier, subject to other booking commitments, will endeavour to continue to wait, in which case the Client will be liable for waiting charge of 30 euros for each additional hour or part thereof in order to cover the parking and the driver’s waiting time costs. This additional fee should be settled by the Client in cash to the driver prior to the vehicle’s departure. If the Carrier has waited for the Client who then refuses to pay the additional waiting charges, the transfer booking will be deemed to be cancelled by the Client and the cancellation fees will apply as detailed in these Terms and Conditions.
4.3. In the case where it is not possible for the Carrier to accommodate the Client’s new arrival time caused by a flight delay or a new collection time caused by lost luggage, the Carrier (whenever possible) will try to make arrangements for an alternative transfer with the next available vehicle at an agreed price. However, if this is not possible, the transfer booking will be deemed to be a “No Show” and cancellation charges will apply as detailed in the Carrier’s Terms and Conditions. The Client will be required to make their own travel arrangements and no refund will be provided for the original transfer booking. Clients are advised to check the terms of their travel insurance.
4.4. If the Client’s flight has been cancelled, diverted or missed and the Client will not arrive in time for the transfer as originally booked with the Carrier, the booking will be deemed to be a “No Show” and cancellation fees will be applied as specified in these Terms and Conditions. Clients are advised to check the terms of their travel insurance.
4.5. In the case where the Client is not ready for collection at any other collection point such as train/bus station or any accommodation address as specified in the booking confirmation, the Carrier will wait for 30 minutes from the scheduled pick up time. Once this period has expired and the Client is still not ready for collection, the transfer booking will be deemed as “No Show” and cancellation charges will apply as detailed in the Carrier’s Terms and Conditions.
5. Conditions of Carriage
5.1. Each travel ticket and/or a transfer booking confirmation is valid only for the date, time and route specified in it. It cannot be accepted on a different date or for a different route than those reserved.
5.2. The driver is authorised to refuse the access to vehicle to anyone who is not able to justify a reservation.
5.3. The Passenger must ensure to provide the Carrier with a valid contact phone number at which he/she can be reached for the duration of their stay. The Carrier cannot be held responsible for any delays and/or missed flights (nor for any additional travel expenses incurred by the Passenger whatsoever) caused by not being able to contact the Passenger.
5.4. The Carrier reserves the right to use another transfer company in order to provide the service as and if required.
5.5. All Passengers are limited to two items of luggage only on all transfers (one standard size hold bag and a small hand luggage bag). All luggage must be clearly labelled with the owners’ name, address and a mobile phone number.
5.6. Over-sized baggage e.g. ski and snowboard bags, ski boot bags, any bike or golf bags or any other sporting equipment, together with any excess luggage may be authorised, subject to being clearly stated at the moment of booking and provided that there is space available in the vehicle. If the Carrier has not been informed by the Client at the time of booking of any over-sized items or excess luggage, the Carrier reserves the right to refuse to transport such items. In the event of the Client requesting for travelling with any over-sized luggage, any one of such items will be considered as one of the two items of luggage authorised per Passenger.
5.7. Packages of materials which are dangerous, flammable or likely to inconvenience other passengers or harm their safety cannot be accepted.
5.8. The Passenger’s luggage and any personal belongings are carried entirely at their own risk and the Carrier accepts no responsibility or liability for loss or damage to any such property. Accordingly, the Client is advised to purchase the relevant travel insurance to cover any lost or damaged baggage, if required.
5.9. It is the Passenger’s responsibility to ensure, upon leaving the vehicle, that no personal belongings or luggage have been left in the vehicle. The Carrier cannot be held responsible for theft, loss or damage to baggage or personal belongings left or forgotten in the vehicle.
5.10. It is the responsibility of the airline or handling agent of the airline to deliver any lost luggage to the Passenger.
5.11. The Passenger undertakes to abstain from any behaviour which may compromise the driver’s and/or other passengers’ security and/or their comfort. Notably, Passengers are forbidden to:
a) Smoke in the vehicles
b) Consume alcohol in the vehicles
c) Eat in the vehicles
d) Use any illegal drugs in the vehicles
e) Hinder the driver
f) Travel without wearing a seat belt
g) Damage the vehicles in any possible way (to include but not be restricted to: scratches or dents caused by brushing or hitting the vehicles with luggage or skis; vomit, drink stains, chewing gum on seats or floor, etc.)
5.12. These behaviours are the responsibility of the Passenger and will require him/her to pay immediately upon request by the Carrier for any damages resulting from such misconduct. If the Passenger (including any minor who is deemed to be the responsibility of the Passenger travelling with the minor) soils the interior of the vehicle, the Carries reserves the right to charge a €150.00 valeting fee to be paid by the Passenger in cash directly to the driver. For more serious vehicle damages caused by the Passenger (e.g. dents, scratches, etc.) the amount to be paid for each damage will be determined by the Carrier based on the total cost of repair required to bring the vehicle to its original condition.
5.13. The Carrier reserves the right to refuse to transport any Passenger who is thought to be under the influence of alcohol or any illegal drugs or who is considered to pose a threat to the driver or other passengers.
5.14. In any event, the Carrier cannot be held responsible for any delays caused by the misconduct of some passengers and/or for damages caused to other passengers.
5.15. If the driver is asked to stop repeatedly on the way to the transfer destination, the Carrier cannot be held responsible for the delay caused by these breaks and/or for the consequences of missing flights.
5.16. The Carrier refuses to knowingly transport any Passenger who is not wearing a seat belt or using the appropriate car seats for children as governed by the EU law. If any Passenger fails to comply with the EU law governing the use of seat belts or car seats, the Passenger in question will be held responsible for paying any fines resulting from such misconduct.
5.17. It is compulsory to reserve a seat for all children and babies, regardless of age. Each child less than 1.35m tall must travel in their own car seat as required by the EU law.
5.18. It is the responsibility of the Passenger who is the parent or guardian of the minor to have appropriate car seats for their children placed in the vehicle or to request them at the time of booking to be provided for the relevant transfer by the Carrier.
5.19. Parents or guardians are responsible for the conduct of their children on board the Carrier’s vehicles and will be held responsible for any damages caused in any way by their children.
6. The Carrier’s Obligations
6.1. The Carrier shall use its reasonable endeavours to carry Passengers to their relevant destination with the minimum delay and discomfort reasonably possible. However, the Carrier shall not be liable for any refund and cannot be held responsible for any financial or material losses in the event of any delay due to circumstances beyond the Carrier’s control, which include but are not limited to:
a) accidents or incidents causing delays
b) unforeseen traffic delays
c) extreme, adverse or severe weather conditions and their impact on the routes
d) vehicle breakdown or puncture
e) road closure or restricted vehicular access
f) compliance with requests of or the vehicle being held or delayed by the police, customs officers or any other government official
g) health issues relating to the driver and/or Passengers
h) any problems caused by other Passengers
i) vandalism, terrorism, civil unrest and/or any industrial action by third parties
j) any force majeure event (including any act of God or natural disaster)
k) any event or circumstances affecting the safety of Passengers or the driver
In the context of such or similar events, no refund or compensation will be due by the Carrier.
7. Data protection
7.1. The Carrier reserves the right to make use of third-party companies or agents for subcontract transfers. In this case, the terms and conditions of the subcontractor will apply.
7.2. By using the Carrier’s services, the Client expressly authorises the disclosure of his/her personal data, including contact details, to the partners, agents and other operators cooperating with the Carrier.
7.3. The information provided to such third parties will only be used by the partners, agents and operators for the purposes for which it has been communicated.
8. Amendments to terms
8.1. The Carrier reserves the right to change these Terms and Conditions at any time. The new conditions will apply to all bookings made after they come into force and only the new version will prevail between the parties.
8.2. These Terms and Conditions and any dispute that may howsoever arise between the Carrier and the Client shall be subject to Polish law.