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Alpine Fleet offers private transfers from Geneva Airport to ski resorts across France, Switzerland & Italy. Our team has over 70 years of combined experience in ski transfers, which allows us to efficiently manage our operations, logistics and customer call centre.
New team members go through a rigorous training programme and often have many years under their belt in the ski transfer industry.
We offer unbeatable value so everyone can save money this winter! With a dedicated airport desk at Geneva Airport on weekends we can ensure that you are met quickly & easily by our representatives - no searching an airport car park for your transfer driver.
With our unique tracking service, our customers can check the progress of their transfer driver - meaning all Alpine Fleet customers start and end their holiday with zero stress.
Our family-friendly private transfer service includes baby and booster seats provided free of charge. There is no waiting time and private transfers take you directly to your door so no wading through snow!
Alpine Fleet run private transfers to & from the folowing airports:
Alpine Fleet run private transfers to & from the following ski resorts:
Avoriaz, Argentiere, Bourg St Maurice, Chamonix, Chatel, Courchevel, Flaine, La Clusaz, La Plagne, La Rosiere, La Tania, Les Arcs, Les Carroz, Les Contamines, Les Gets, Les Grand Bornand, Les Houches, Les Menuires, Megeve, Meribel, Morillon, Morzine, Peisey-Vallandry, Samoens, Saint Gervais, Tignes, Val d'Isere, Val Thorens
Search, Compare & Book the cheapest airport to ski resort transfers from Alpine Fleet with Snowcompare.com
BY MAKING A BOOKING WITH US, YOU AGREE THAT YOU:
1. Have read these Terms & Conditions and agree to be bound by them.
2. Consent to our use of your information in accordance with our Privacy Policy, and
3. Are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;
4. Accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
1. DEFINITIONS:
The following words shall have the following meanings:
“Fare” means the price of the Ticket charged to You by Us.
“Journey” means each journey You are entitled to make on a Service as stated on Your Ticket.
“Luggage” means any item (including Permitted Luggage) brought onto Our Service by you or any passenger.
“Permitted Luggage” means the Luggage allowed to be brought onto Our Service by You or any passenger which is limited to the following type, size restrictions and weight allowance.
“Service” means any Journey to be made by a Vehicle arranged by us or provided on our behalf.
“Ticket” means any Ticket, including e-Tickets. In the case of an e-Ticket it is the copy which you print yourself or have available to view on a device, after making a booking on our website.
“Vehicle” means the coach, minibus, taxi or any other road vehicle provided through us and our partners.
“we”, “us” and “our” refers to Global Transfers Group SA a company registered in Switzerland, whose registered office is 8 Rue du Nant, 1207, Geneva, Switzerland.
“You”, “Your” means the person who we have agreed to arrange to carry, being the person who purchased a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket.
2. BACKGROUND
Alpine Fleet is a brand belonging to Global Transfers Group SA of 8 Rue du Nant, 1207, Geneva, Switzerland. Alpine Fleet arranges to carry any person and their property on shared and private transfer services to and from Geneva Airport. Alpine Fleet organizes transport solutions through partner operators but does not own or operate it’s own fleet or drivers. The owner operator of each vehicle is fully responsible for the carriage of all passengers and their associated liabilities. This is duly reflected in our supplier contract with the operator.
3. BOOKING AND PAYMENT:
3.1 In order to make a booking with us, you must make payment in full at the time of booking. The moment your booking is confirmed a contract between you and Global Transfers Group exists.
3.2 The term ‘Client’ refers to any individual making a booking. In cases where there is a group of 2 passengers or more, this individual will automatically be allocated the status of ‘lead passenger’ and will be responsible for all persons travelling under the booking.
The client accepts these booking conditions on behalf of each member of the booking party. They will be the primary contact for all information and matters concerning the booking including payment.
3.3 It remains the full responsibility of the client to check the booking confirmation e-ticket for any errors when making a booking over the phone, via email or online. Alpine Fleet is not responsible for any errors made via phone or email bookings. The client is fully responsible for correctly entering their dates/times, full flight details, contact details, mobile number and address in resort.
3.4 Any bank or credit card charges incurred by the client when reserving with Alpine Fleet are made at the client’s cost. Charges vary from bank to bank and will also vary depending on currency. Alpine Fleet accepts no liability for any charges incurred.
3.5 Partners which have a client account may choose to be invoiced for the services provided. All invoices must be settled according to the terms stated on the invoice. Failure to do so will result in a late payment surcharge.
4. BOOKINGS AND SERVICE CONDITIONS:
4.1 The booking confirmation email is the clients e-ticket. This must be presented on both legs of the journey in either electronic or paper format.
4.2 Where clients choose to make a booking over the phone or via email the booking is subject to, and the client accepts, these Terms and Conditions.
4.3 Amendments and Modifications can all be done directly on our website by accessing the ‘my booking’ portal.
The length of notice period given will determine if there are additional costs to pay. We strongly recommend that amendments are made with 7 or more days- notice to avoid charges. However please bear in mind that your total rate will increase (regardless of notice period) if passenger numbers are increased or if you switch to a more expensive travel date.
Notice Periods and Costs
7+ days notice: We do not charge an admin fee for booking amendments.
2-7 days: A flat admin fee of 10 euro per passenger will be charged.
0-2 days: Modifications can no longer be made online and you will need to call our office. If seats are available- the amendment fee will be 10 euro per passenger for shared transfers and 20 euro extra for private transfer.
All amendments are subject to availability. If the new transfer incurs a higher cost the client will be charged the difference plus the amendment fee. If the new transfer is the same or lower cost, the client will only pay the amendment fee.
4.4 Cancellations and Refunds. Bookings can be cancelled by going directly to the ‘my booking’ portal on our website at any point in time.
Refunds are issued according to our policy below:
Shared transfers:
0-7 days notice: 0% refund
7+ days notice 50% refund
Private transfers –
0-2 days notice: 0% refund
2-7 days notice: 50% refund
7+ days notice: 100% refund
Refunds must be requested in writing to info@alpinefleet.com. Please note all last minute bookings are non-refundable.
4.5 Certain changes to the booking may result in a change in the cost of the transfer, or the requested transfer no longer being available. In this instance if the client does not accept the new costs, or Alpine Fleet can no longer assist in the delivery of the transfer, the standard refund policy applies.
4.6 It is the responsibility of the client to provide a mobile contact telephone number at the time of booking, and that this phone is switched on and working at the time of travel and during their stay in resort. Alpine Fleet must be able to contact the client at all times. Alpine Fleet is not responsible for any issues that occur in the delivery of the transfer service as a result of the client failing to do so.
4.7 In regards to waiting times in resort our drivers will wait a maximum of 5 minutes for shared passengers at their assigned pick- up point. For private transfers our drivers will wait a maximum of 20 minutes. Should the client miss the transfer for being late no refund will be given.
4.8 It is your responsibility to ensure you know the location of the boarding point at the resort before your Service departs and we shall not be liable to you if you miss any Service as a result of not knowing the location of the boarding point. You should arrive at the boarding points at least 10 minutes before the scheduled departure time for that Service. The conditions in term 4.7 will apply if the client is late.
5. CHILDREN, BABY SEATS AND BOOSTERS
5.1 Babies and Children pay a full seat price. The seat will be allocated to the client on the basis of what they selected on the online booking form.
5.2 Concerning our shared transfer services into and out of Geneva Airport, We cannot transport any child under the age of 4 years old. Parents who have bought a ticket for a child under 4 and the child themselves will both be refused entry and no refund will be given. Alpine Fleet accepts no liability for any costs or delays caused by your failure to comply with these terms.
5.3 Children aged over 4 years old can travel on our shared Services and we will provide booster seats free of charge. It is the lead passengers responsibility to select the correct number of booster seats when making the booking.
5.4 All infants and children can travel on any of our private transfer services providing that you have correctly selected the appropriate rear, front facing baby seats and boosters at the time booking.
6. LUGGAGE
6.1 All luggage must be clearly labelled with the client name and destination address. Alpine Fleet does not take responsibility for customers taking incorrect luggage from the vehicle. All luggage must always be accompanied by a passenger Alpine Fleet operators are unable to transfer luggage without the owner present.
6.2 Alpine Fleet Operators will take all reasonable care in loading and carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. Clients are advised to check the terms of their travel insurance policy.
6.3 Our standard permitted luggage allowance is 1 piece of hand luggage for free. You are also allowed 1 piece of checked luggage (under 23kg) and 1 set of skis or snowboard. Any additional luggage will have a charge of €20. All items of luggage must be indicated at the time of booking. The Ski/Snowboard bag must not exceed 23kg and Dimensions: Length 180cm, Width 33cm, Depth 24cm.
6.4 In the event of a client having excess luggage, Alpine Fleet reserves the right to charge an excess baggage allowance at the airport or in resort, or refuse to transport the items or the clients. The fees for excess luggage are €20 per item.
6.5 If the luggage is forgotten and left in the Vehicle, the Client must inform Alpine Fleet by email at the following address: info@alpinefleet.com. The Client shall arrange for courier pick-up of the said luggage or items at his/her own responsibility and expense.
7. CONDITIONS OF TRAVEL
7.1 Clients who soil the interior of a van due to excess alcohol consumption, drugs or food and drink are liable to an on the spot fine of €150. This fine is payable immediately. If the client refuses to pay, or has no money with which to pay, then the driver will action a police report.
7.2 Smoking, eating, drinking and consumption of alcohol is forbidden in all vehicles.
7.3 Passenger Conduct. Clients must not act in an abusive or threatening manner to any staff member or other passengers, including airport staff, drivers, office staff or any member of the Alpine Fleet business. Clients behaving in a threatening, angry or abusive manner will have their ticket or tickets cancelled immediately with no refund.
7.4 Alpine Fleet does not allow pets on our shared transfer service. It is possible to travel with pets in a private transfer and only if the pet is in its own secured travel box.
7.5 Clients must wear their seat belts at all times.
7.6 In the event that our partner operator is unable to reach a customers requested drop off point or pick up point in the instance of bad weather, road conditions, or the transfer vehicle being too large to access certain properties, the customer must attempt to make their own way to a suitable, safe pickup location or may be required to make the rest of the journey on foot or via other transport means. Alpine Fleet is not liable for any additional costs incurred in this instance.
7.7 Customers arriving/departing on the French side of Geneva airport must make their own way to/from the Swiss side of the airport. Customers arriving/departing on Terminal 2 of Geneva airport must make their own way to/from the arrivals hall in the main terminal.
7.8 Alpine Fleet reserves the right to modify the type of vehicle used for all transfers, vehicles may vary in order to accommodate any number of passengers from 2 to 50 this may include coaches and larger mini buses, as well as smaller vehicles.
8. CONDITIONS OF SERVICE
8.1 Alpine Fleet schedules transfers to arrive at the airport not less than 1.5 hours before the flight departure time under normal conditions. If clients wish to arrive at the airport with more time, Alpine Fleet must be notified at least 3 days before travel.
8.2 A client requesting to leave resort later than the recommended time does so entirely at their own risk and Alpine Fleet will not be held accountable for a missed flight or additional costs as a result of this decision.
8.3 On departure from resort Alpine Fleet aims to get clients to the airport between 1.5 to 4 hours before their flight departs. Alpine Fleet will attempt to keep the client informed of all changes, however these changes may be last minute in the case of unplanned events like inclement weather, police controls, traffic, etc. If the transfer time is unsuitable to the client Alpine Fleet offers no compensation for additional costs incurred for alternative travel.
8.4 When travelling on our shared service any changes to the original estimated transfer time of over 2 hours will result in a 50% refund for the client. Any changes over 3 hours will result in a full refund. This does not apply to clients who missed their transfer due to a flight delay, cancellation or errors made within their booking. This does not apply in Inter Season months.
8.5 Alpine Fleet will not incur any liability whatsoever in the event of any delay due to causes beyond its control (force majeure). The following clause outlines examples of these causes but are not limited to: -Accidents on route causing delays to the vehicle. -Exceptional or severe weather conditions. -Compliance with requests of the police. -Deaths and accidents on the road. – Vandalism and terrorism. -Traffic delays, road closures and diversions. -Industrial action by third parties. -Issues and delays caused by other customers. -The vehicle being held or delayed by a police officer or government official. – Other circumstances affecting passenger safety – Road closures due to local fiestas or other events. – Properties that are not accessible by the type of vehicle booked. – Acts of God, flood, earthquake, avalanche or any other natural disaster. – Epidemic or pandemic. – War, threat of war or similar. – Fire or explosion. – Terrorist attack or riots.
8.6 Cancelled Flights: In the event of a flight being cancelled or severely delayed, the client is deemed to have missed their booked transfer. If an alternative flight is arranged, then the client would need to make a new booking for a transfer at full cost, subject to availability of said transfer. With no refund for the original booked ticket. Clients should reclaim this cost from either their airline or travel insurance.
8.7 In the instance where no new transport can be provided by Alpine Fleet, the client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. But no refund will be issued for the original ticket and Alpine Fleet are not liable for any additional costs incurred.
8.8 Delayed Flights or luggage: Alpine Fleet is not responsible for any flight delays. In the event of a flight delay clients must go to the Alpine Fleet transfer desk as normal. Client’s will be deemed to have missed their booked transfer, however on arrival at the airport the airport team will re-allocate the client to the next transfer with available seats. This may result in a wait on arrival, or a transfer the following day, the sharing of a vehicle with other passengers in the instance that a private transfer was booked or it could mean there is no longer a transfer available for the client. Should the client not wish to wait for the next available seats, they will be free to arrange alternative transport but no refund for the original booking or compensation for additional costs incurred will be payable by Alpine Fleet.
8.9 In regards to Flight delays on Private Transfers the following policy is applicable
Standard Private Transfers: 1 hour of wait time free of charge. €75 euro per hour supplement after this window.Premium Private Transfers: 2 hours of wait time free of charge €75 euro per hour supplement after this window.
Extra waiting time is not always available and subject to availability.
8.10 Flights landing early: Alpine Fleet will endeavour to get the client to resort as soon as possible however if the clients flight lands early the wait time is still only calculated based on the original transfer time. If a space is available on a shared transfer earlier that the client’s booked time they may travel on the earlier service for free.
8.11 It is the responsibility of the airline and not Alpine Fleet to deliver any lost luggage to the customer. If the transfer is missed due to Airline luggage delay, no refund will be provided. Any claims will need to be taken up with the airline.
8.12 Transfer Time Changes and Delays – In the instance that a client’s transfer time is altered either to or from resort or the vehicle is delayed, if the client does not wish to wait for the vehicle they will be free to arrange alternative transport but no refund for the original booking or compensation will be payable by Alpine Fleet if the delay is within the normal wait times indicated in clause 7.3.
8.13 In the case that a customer is unable to take their transfer as a result of delayed, cancelled or missed flights and the customer incurs additional costs arranging alternative travel arrangements because of this, Alpine Fleet will provide on request a written statement as to the reason these additional costs were incurred, but will not be liable for any of these additional costs nor will Alpine Fleet provide any refund or compensation.
8.14 Diverted flights: If a client’s flight is diverted to another airport, it will be their responsibility to make their way to Geneva Airport. Alpine Fleet will not be liable to arrange or provide clients with transport to Geneva airport and the standard flight delay policy will apply in the case of missed transfers (please refer to clause 7.8)
8.15 Alpine Fleet will endeavour to run the shared service punctually, on occasion there can be delays in the service caused by traffic and other external factors, in this case any delay within 1 hour is considered normal on the shared shuttle service.
9. GENERAL TERMS
9.1 The client is strongly recommended to have holiday/travel insurance. In the case that previously mentioned reasons for transfer delays occur – causing missed flights and other such costly events – Alpine Fleet will not be held liable for the cost of any of this. AlpineFleet will, however, provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost.
9.2 In the instance of a client having connections to make (such as bus, train or other transportation) Alpine Fleet will not be held liable for any costs incurred for any missed or lost connections resulting from a transfer delay or time change.
9.3 Nothing can affect the consumers’ statutory rights. Alpine Fleet’s terms and conditions are governed by Swiss Law. By accepting these terms and conditions, you are accepting the terms specific to the transfer type you are booking, which are detailed in the description of the transfer service, shown at the quote stage of the booking process.
9.4 Any issues relating to the service provided by Alpine Fleet should be put in writing and emailed to info@alpinefleet.com. All feedback must be received in writing. Alpine Fleet will endeavour to reply to all emails within seven days of their receipt.
9.5 It is your responsibility to ensure you are fit for travel. Before making any travel plans, please check entry and stay requirements determined by the relevant national authorities in your transit and destination countries.
As the well-being and safety of our passengers and drivers is our highest priority, we have taken several measures to help you safely travel by vehicle.
By making a booking with us, you agree that you that you have read these Terms & Conditions and agree to be bound by them.