Go Transfer Peak

Go Transfer Peak – Terms and Conditions

1. General Provisions and Definitions

1.1.

"Go Transfer Peak" refers to the trading name of SAS Peak Move, a company providing services related to reservation management, booking administration, and notification tracking.

1.2.

"Customer" means the person making a reservation on their own behalf or on behalf of another person.

1.3.

"Group" means all persons travelling under the same reservation.

1.4.

"Passenger" means an individual travelling either alone or as part of a Group.

1.5.

"Operator" means the company or its employees providing transportation services using their own vehicles.

1.6.

"Special Requests" means individual requests made by the Customer at the time of booking. Go Transfer Peak will make every reasonable effort to accommodate such requests but is under no contractual obligation to do so.

1.7.

"Booking" means the Customer's written request for transportation services specifying the required date and time.

1.8.

"Price" means the agreed fee payable for the transportation service.

1.9.

"Payment" means payment made by the Customer either in cash or by bank transfer to the bank account specified by Go Transfer Peak.

1.10.

"Economy Transfer" and "Shared Transfer" mean transportation services where the Customer agrees to reduced transportation costs in exchange for:

waiting for up to two (2) hours after the scheduled transfer time stated in the Booking; and/or sharing the vehicle with other passengers travelling on the same route.

2. Booking Procedure

2.1.

The Customer is solely responsible for ensuring that all information provided during the booking process is complete and accurate, including personal details, travel dates, times, and route information.

2.2.

The Customer must provide a complete and valid pick-up and/or drop-off address together with a valid contact telephone number. If an address is omitted or inaccurate, Go Transfer Peak reserves the right to arrange pick-up or drop-off at a central location, such as a tourist information centre or city centre, whichever is closest to the approximate address provided by the Customer.

2.3.

If the Customer has entered an incorrect booking date or time, they must notify Go Transfer Peak in writing immediately by email at [email protected] (preferred) or via WhatsApp to the Operator no later than seventy-two (72) hours before the scheduled transfer.

2.4.

Once a Booking has been confirmed, any request to change the booking date or time may be treated as a cancellation of the original Booking and the applicable cancellation policy shall apply.

2.5.

The Customer accepts these Terms and Conditions on behalf of every member of the Group travelling under the same Booking.

2.6.

By making a booking by telephone, the Customer confirms acceptance of the Terms and Conditions in force at the time of booking as published on the Go Transfer Peak website.

2.7.

If more passengers arrive for the transfer than stated in the original Booking, Go Transfer Peak reserves the right to refuse carriage of the additional passengers or charge an additional fee. Go Transfer Peak further reserves the right to refuse transportation where the total number of passengers exceeds the legal seating capacity of the vehicle or otherwise breaches applicable road traffic regulations, including but not limited to transporting children without an appropriate child restraint or carrying a child on an adult's lap.

2.8.

Child seats and booster seats are provided free of charge upon request and subject to availability.

2.8.1.

The Customer must specify the child's age, weight, or the required type of child restraint. Go Transfer Peak accepts no responsibility if the Customer selects an inappropriate child seat or booster.

2.8.2.

Children under 135 cm in height must travel using an appropriate child seat or booster seat in accordance with applicable legislation.

2.8.3.

All child restraints supplied by Go Transfer Peak comply with applicable European Union safety standards.

2.9.

Go Transfer Peak will make reasonable efforts to fulfil any Special Requests but accepts no contractual obligation to do so.

3. Prices and Payments

3.1.

By making a Booking, the Customer confirms their full acceptance of the price quoted by Go Transfer Peak.

3.2.

Once the Booking has been confirmed, Go Transfer Peak will send a booking confirmation to the Customer's email address provided during the reservation process.

3.3.

All prices are subject to these Terms and Conditions and may be amended without prior notice in the event of Force Majeure.

Go Transfer Peak also reserves the right to increase the agreed service price or cancel the provision of the service in the event of exceptional fuel price increases or other extraordinary circumstances affecting operating costs. In such cases, the Customer will be notified in writing, and the revised price shall only apply if mutually agreed by both parties.

4. Cancellation Policy and Charges

4.1.

A non-refundable administration fee of EUR 30 will be deducted from all cancelled Bookings.

4.2.

Go Transfer Peak reserves the right to apply cancellation charges calculated as a percentage of the total Booking value.

4.2.1.

Private Transfers are fully refundable if cancelled no later than 14 days before the scheduled transfer date.

4.2.2.

For cancellations made 4 to 13 days before the scheduled transfer, 30% of the total Booking value will be retained.

4.2.3.

For cancellations made less than 4 days before the scheduled transfer, 50% of the total Booking value will be retained.

4.2.4.

For cancellations made less than 48 hours before the scheduled transfer, 100% of the total Booking value will be retained.

4.3.

Upon request, Go Transfer Peak will issue a cancellation confirmation for travel insurance purposes.

4.4.

If the Customer fails to use the booked service ("No Show"), Go Transfer Peak reserves the right to retain the full Booking amount.

5. Baggage

5.1.

Each Passenger is entitled to carry:

one (1) large suitcase; one (1) item of hand luggage; and one (1) ski or snowboard bag.

5.2.

Any additional baggage must be declared at the time of Booking.

5.3.

Go Transfer Peak accepts no liability for lost, damaged or delayed baggage.

5.4.

For baggage lost by an airline, please refer to Section 6 of these Terms and Conditions.

6. Airport Delays

6.1.

Customers must notify Go Transfer Peak immediately of any delay caused by lost baggage, flight delays or changes to their flight schedule.

6.2.

If a flight is cancelled, delayed or missed and the Customer fails to board the booked transfer, the transfer shall be considered a missed transfer, and no refund shall be payable.

6.3.

Go Transfer Peak will make every reasonable effort to accommodate the Customer on the next available transfer, subject to availability.

6.4.

If Go Transfer Peak is unable to provide transportation at the revised arrival time, the Customer shall be responsible for arranging alternative transportation at their own expense.

6.5.

Customers are strongly advised to ensure that they have appropriate travel insurance covering delays and missed connections.

6.6.

If the flight arrives up to 60 minutes later than its scheduled arrival time, no waiting charge will apply.

6.6.1.

Where the delay exceeds 60 minutes, Go Transfer Peak reserves the right to arrange an alternative transfer, subject to availability. In such cases, the Customer may be required to wait for up to three (3) hours without any additional charge.

6.6.2.

If the Customer declines the alternative transfer offered by Go Transfer Peak, the Company shall not be liable for arranging or reimbursing any alternative transportation or any additional costs incurred by the Customer.

7. Departure from the Resort

7.1.

Go Transfer Peak reserves the right to amend scheduled pick-up times. Customers will be notified of any changes by telephone, SMS or email.

7.2.

Go Transfer Peak schedules transfers to ensure that Passengers arrive at the airport approximately two (2) hours before their scheduled flight departure, in accordance with standard airline recommendations. However, pick-up times may be adjusted due to adverse weather conditions, traffic congestion, roadworks, accidents, or any other circumstances beyond the Company's reasonable control.

7.3.

Where the Customer independently selects the pick-up time from the resort or airport when making the Booking, Go Transfer Peak accepts no responsibility for whether the chosen time is suitable for the relevant route or flight.

Any journey duration displayed on the Go Transfer Peak website, mobile application or other promotional materials is provided for guidance only and is based on normal traffic conditions for the relevant route, city, country and season.

Go Transfer Peak shall not be liable for missed flights, transfers, reservations or any other services where the Customer has selected their own pick-up time.

8. Transportation of Children and Minors

8.1.

A Booking must be made for every child and infant, regardless of age.

8.2.

Children under 135 cm in height must travel in an appropriate child restraint or booster seat in accordance with applicable legislation.

8.3.

Parents or legal guardians are solely responsible for selecting and correctly installing an appropriate child restraint. Go Transfer Peak may provide recommendations based on experience but accepts no responsibility for the Customer's final choice.

8.4.

Children under the age of twelve (12) must not travel in the front passenger seat.

8.5.

Children under the age of sixteen (16) may not travel unless accompanied by a parent, legal guardian or another authorised adult. Go Transfer Peak accepts no responsibility for unaccompanied minors.

8.6.

Parents, legal guardians and accompanying adults are fully responsible for the behaviour of minors throughout the journey.

9. Food, Drinks and Smoking

9.1.

Smoking and the consumption of alcoholic beverages are strictly prohibited in all Go Transfer Peak vehicles.

9.2.

Go Transfer Peak reserves the right to refuse transportation to any person who appears to be under the influence of alcohol or illegal drugs.

10. Damage to Vehicles and Inappropriate Conduct

10.1.

A cleaning charge of EUR 100 will be applied if a Passenger soils or contaminates the interior of the vehicle.

10.2.

The Customer shall be fully liable for any damage caused by Passengers to a Go Transfer Peak vehicle or to the driver.

In the event of a dispute, photographic evidence of the damage may be collected and submitted to the Company's insurer for assessment. Any inspection, expert evaluation or related costs shall be borne by the Customer.

10.3.

If payment for the damage is not made, Go Transfer Peak reserves the right to terminate the service immediately and pursue recovery of the outstanding amount through legal proceedings.

11. Failure to Provide the Booked Service

11.1.

If Go Transfer Peak is unable to contact the Customer using the contact details provided, the Company shall not be liable for any resulting loss, damage or additional expenses.

11.2.

Go Transfer Peak will use all reasonable efforts to provide the booked service on time and in accordance with the confirmed Booking.

11.3.

Go Transfer Peak shall not be liable for any delay, interruption or failure to perform its obligations where such circumstances arise as a result of:

unforeseen traffic conditions; adverse weather conditions; road traffic accidents; strikes, industrial action or actions of public authorities; unexpected mechanical failure of the vehicle requiring the immediate suspension of the service for safety reasons; or any event of Force Majeure or other circumstances beyond the reasonable control of Go Transfer Peak.

The Operator will inform the Customer of such circumstances as soon as reasonably practicable.

11.4.

Where Go Transfer Peak is unable to provide the booked transfer due to circumstances within its own control, the Company will arrange suitable alternative transportation, subject to availability.

12. Privacy

12.1.

Go Transfer Peak may share the Customer's contact details with trusted service partners where necessary to facilitate the efficient provision of the booked service.

12.2.

Go Transfer Peak may send Customers promotional offers, service updates and other informational communications.

12.3.

Customers who do not wish to receive marketing communications or consent to the sharing of their personal data must notify Go Transfer Peak in writing or indicate their preference during the booking process.

12.4.

For marketing purposes and to demonstrate the quality of its services, Go Transfer Peak may take photographs or record short video clips during the journey. Where individuals are identifiable, faces may be blurred or otherwise obscured where appropriate. Such material may be used to present the Company's services accurately and transparently to prospective Customers.

13. Refunds, Complaints and Dispute Resolution

13.1.

Any complaint, refund request or compensation claim must be submitted in writing within seventy-two (72) hours after completion of the booked service.

Claims submitted after this period may not be considered.

13.2.

Where a Booking includes a return transfer (round-trip transfer), each transfer shall be treated as a separate service for the purposes of refunds and compensation.

13.3.

Where Go Transfer Peak approves a refund, it shall be limited solely to the amount paid by the Customer to Go Transfer Peak for the relevant transfer service.

Go Transfer Peak shall not be liable for reimbursing:

airline tickets; train or coach tickets; hotel bookings; event tickets; services provided by third parties; loss of profit; indirect or consequential losses.

13.4.

Any compensation payable by Go Transfer Peak shall in all circumstances be limited to the amount received by the Company for the relevant Booking.

13.5.

These Terms and Conditions shall be governed by the laws of the Republic of Latvia.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of Latvia.

14. Economy and Shared Transfer Services

14.1.

Where the Customer selects an Economy Transfer or Shared Transfer, airport pick-up may take place up to two (2) hours after the scheduled transfer time stated in the Booking.

14.2.

By making a Booking, the Customer acknowledges and accepts the possibility of such waiting time.

14.3.

Shared Transfers are operated by combining multiple passengers travelling on compatible routes into the same vehicle.

14.4.

Routes, pick-up points and departure times for Shared Transfers may be adjusted where operationally necessary.

14.5.

No compensation shall be payable in respect of indirect or consequential losses arising from Economy or Shared Transfer services, including but not limited to missed flights, reservations, tickets or other travel arrangements.

14.6.

Economy Transfer and Shared Transfer services are not guaranteed to operate as direct or express transfers.

14.7.

The Customer is solely responsible for allowing sufficient travel time when planning their journey.

15. Amendments to the Terms and Conditions

15.1.

Go Transfer Peak reserves the right to amend or update these Terms and Conditions at any time.

15.2.

The version of the Terms and Conditions in force at the time the Booking is confirmed and paid for shall apply to that Booking.

16. COVID-19 and Other Public Health Measures

16.1.

All Passengers are required to comply with the health and safety regulations applicable in the country or region in which the service is provided, including any requirements issued by the relevant public authorities or based on World Health Organization (WHO) recommendations.

16.2.

Go Transfer Peak will comply with all applicable health and safety regulations and guidance in force within the relevant jurisdiction at the time the service is provided.

17. Personal Data We Process

17.1.

Payment and transaction information.

17.2.

Technical information, including IP address and GPS location data relating to the location of Go Transfer Peak vehicles where applicable.

17.3.

Customer contact information, including:

first name; surname; company name (where the Booking is made on behalf of a legal entity); postal address; email address; and telephone number.

17.4.

Any additional information voluntarily provided by the Customer when communicating with Go Transfer Peak.

17.5.

Where payment has been made in cash, the Customer may request an invoice or payment receipt within three (3) months of the payment date.

18. Final Provisions

18.1.

By making a Booking, the Customer confirms that they have read, understood and accepted these Terms and Conditions in full.

18.2.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, such provision shall be deemed severed from the remaining Terms and Conditions, and the validity and enforceability of the remaining provisions shall remain unaffected.