Allo VTC Lyon

19 Bookings taken

(4 from 4 reviews)

Key Features

  • Professional drivers
  • Comfortable vehicle fleet
  • Commitment to customer satisfaction

Transport Licence

2021/84/0002096

Discover a personalized and tailor-made VTC service in the Lyon region. The goal is to provide the best possible transportation experience. For this we have developed an application solution which allows us to be in contact with drivers. Whether for a trip to Gare Part-Dieu, Gare Perrache or Lyon Saint Exupéry airport, take full advantage of all the advantages of the Allo VTC Lyon company.

The VTC Lyon driver team offers a professional service with clean and comfortable cars. This allows you to calmly enjoy planning your most important journeys. Allo VTC Lyon supports many customers: individuals and businesses. The experience acquired over more than 5 years allows us to have operational control of all the journeys that pass through our connection platform.

All of our private VTC drivers are checked and rigorously selected for the quality of service they provide for each service. An ethical charter has been established with our Lyon partner drivers, which allows you to have peace of mind when using our services. In addition to the application our company is available by email, by telephone or by online chat. Our desire is to be close to you in order to fully support you in all of your projects.

Our transport experts are able to establish a personalized and tailor-made offer corresponding to your needs so do not hesitate to call us, we will be delighted to support you fully. The notion of excellence allows our group of VTC Lyon drivers to offer a multitude of destinations, whether in the region or in neighboring countries such as Geneva in Switzerland. Some of our passengers ask us for trips to Luxembourg or even Paris.

Choosing Allo VTC means ensuring professionalism and impeccable driving comfort. Our VTC partner drivers undergo training on the best way to drive a vehicle in order to provide you with the best experience while minimizing CO2 emissions.

26/03/2024

very good service and friendly driver would use again

Left by: Claudia P

Reply: thank you very much

11/02/2024

User left no comment

Left by: Loucas C

30/01/2024

User left no comment

Left by: Eoin

10/01/2024

We waited 1.5 hours at the airport on 30/12/23 for our taxi to arrive. This meant we were stuck in more traffic and our journey was longer . When we arrived at our apartment, the driver parked at the next apartments after us and went in, leaving us and our bags stranded. we decided after 5 minutes waiting, to get out, take our bags and walk down the hill. to our apartment Then on the drive back, our driver was 45 minutes late because he had been given the wrong address by the taxi company!

Left by: Kelly

Reply: Hello ma'am, we understand your dissatisfaction during this trip and we are truly sorry and sorry. Indeed we were 1 hour late on the way there, it was a very long day due to traffic because it was the day before New Year's Day, as you could see it took us more than 5 hours to drive , it was an exceptional day. As for the drop-off address, the driver put it on the GPS this chalet is not known to Google maps so it indicates the street but not the street number, when you got off he thought that it was here. , it is for the same reason that we sent you the same driver on the way back who was waiting for you at the same place. there was a misunderstanding. This did not prevent you from arriving at the airport safely 2 hours and 20 minutes early, taking advantage of a coffee break during the journey. Our priority is the safety of our passengers. However, we are ready to offer you financial compensation if you wish. thank you for your understanding.

For the purposes of this document, any mention of a ‘company’, ‘partner’ or ‘ supplier’ relates to Airport Transfers by ALLO VTC LYON

The term customer or passenger specifies any person or group of persons who has paid to travel with this Snowcompare partner. The ‘journey’ relates to the specific travel arrangements stated on the booking confirmation paperwork.

By placing a booking you are agreeing to be legally bound by these terms and conditions

Customers must check the details of their travel arrangements at the time of booking.

Any amendments to the booked journey details will be at the discretion of the supplier’s management. Requested changes should be made by email or phone using the transfer company contact details on the booking confirmation. Agreed amendments may carry an administration charge to be agreed beforehand. Any additional payments or refunds will be processed between the company and the customer directly.

Transfer bookings are paid in full at the time of booking and are confirmed and entered on the supplier’s schedule. All cancellation requests by the customer are at the discretion of the supplier’s  management. Cancellation requests for a confirmed booking should be made by email or phone using the company contact details on the booking confirmation

The company’s cancellation policy is as follows:

Cancellations made up to 72 hours before travel date / time will be refunded the full cost of the transfers.

Cancellations made between 72 hours and 48 hours from the date / time of travel will be charged 50% of the full cost of the transfers.

Cancellations made less than 48 hours from the date / time of travel will be charged 100% of the full cost fo the transfers.

In the case of flight delays, cancellations, or diversions it is your responsibility to contact the company using the details provided at the time of booking (or in subsequent communications).

When dealing with changes to pre-booked travel the policy of this company is as follows:

If the flight delay is considerable then the driver may have to depart to fulfil other booked transfers. Everything possible will be done to make alternative arrangements to pick customers up at a later time - any additional costs will be specified at the time.

Damage to company vehicles or equipment by passengers will be charged at the discretion of the driver and management. Failure to pay any charges can result in the termination of your current journey, or of the return leg of the journey with no refund offered.

All customer luggage is transported at their own risk

Passengers under the influence of alcohol or drugs may be refused travel. No refund or alternative travel arrangements will be offered in these situations.

In accordance with force majeure, Snowcompare & our partner cannot be held responsible and are not liable for a delayed or incomplete journey due to unforeseeable circumstances out of their control. These include, but are not limited to, 

Traffic accidents & associated delays, protests, demonstrations & organised disruptions, police operations, road hazards, the act of a government or other national or local authority, border control stops, industrial dispute, natural disaster, adverse weather conditions.