Star Cars

STAR CARS - GENERAL BOOKING TERMS AND CONDITIONS

Translated from original French documentation

1. Booking and Availability

All bookings are subject to vehicle and driver availability. A booking is considered confirmed only upon receipt of written confirmation from Star Cars or its authorized partners.

2. Client Contact and Instructions (WhatsApp)

Contact: The driver assigned to the transfer will contact the client directly via WhatsApp the day before arrival and the day before departure.

Instructions: They will provide all necessary instructions regarding the meeting point, exact pickup time, and vehicle identification.

3. Waiting Time and Flight Delays

Airports: Includes 60 minutes of complimentary waiting time starting from the flight's actual landing time (real-time flight tracking).

Train stations and other locations: Includes 15 minutes of complimentary waiting time starting from the scheduled time.

Additional time: Beyond the complimentary period, waiting time will be charged at €50 per hour (or part thereof), subject to driver availability.

Significant delays / Cancelled flights: In the event of a flight delay exceeding 60 minutes, or a diverted or cancelled flight, Star Cars will make every effort to reschedule the transfer. If no driver is available for the new time, the service will be considered non-refundable. The passenger must seek compensation from their airline or travel insurance provider.

4. Luggage and Ski Equipment

Baggage allowance per passenger: 1 standard suitcase + 1 set of ski/snowboard equipment.

Oversized or additional luggage: Must be declared at the time of booking. Star Cars reserves the right to refuse transport of undeclared excess luggage if vehicle capacity or safety is compromised.

5. Child Seats

Baby seats and booster seats are provided free of charge upon prior request at the time of booking.

6. Cancellation and No-Show Policies

More than 48 hours before pickup: Free cancellation / Full refund.

Between 48 and 24 hours before pickup: 50% cancellation fee.

Less than 24 hours before pickup or No-Show: 100% cancellation fee.

No-Show: If the client remains unreachable (by phone or WhatsApp) 60 minutes after flight landing or 15 minutes after the scheduled time at the hotel/chalet, the driver is authorized to leave the location. The service will be charged at 100%.

7. Weather, Force Majeure, and Resort Access

All Star Cars vehicles are fully equipped for winter mountain conditions (snow tires and snow chains).

Star Cars cannot be held liable for delays or the inability to provide the service due to extreme weather conditions, road or mountain pass closures, accidents, or exceptional traffic.

In the event of an official closure of a road leading to a resort, the transfer will terminate at the nearest accessible safe point.

8. Limitation of Liability

Star Cars shall not be held liable for indirect financial losses (e.g., missed flights or trains, unused accommodation or ski passes) resulting from delays caused by traffic, weather conditions, or unforeseen mechanical failure. Customers are strongly advised to take out appropriate travel insurance.

9. Onboard Conduct and Damage

Smoking, vaping, or the consumption of alcohol or illicit substances inside the vehicles is strictly prohibited.

Any damage or need for deep cleaning caused by a passenger will result in a minimum flat-rate charge of €200.