Terms & Conditions
1. GENERAL PROVISIONS
1.1 Before requesting a service offered electronically, customers should make sure that they have read and understood the Terms and Conditions. If customer does not understand Terms and Conditions, we strongly recommend contacting our Customer Support Service, available via email address or via telephone numbers indicated in Contact section. The website is translated into several languages. The official version of the website are in English. In case of discrepancy between the original and translated versions, English version will be considered as relevant.
1.2 Transfer implies the transport of at least one passenger from the pickup point to the drop-off point of a journey. Pick-up point of a transfer can be a terminal - air, marine, railway or bus. The second point of transfer should be one of the destinations from our list, with an exact address. If the pick up location is not listed in our booking system, client is supposed to made a custom transfer request (see chapter 6). Custom transfer request is subject of special terms and conditions that will be submitted to customers along with the offer.
1.3 Journey can be One-way, Return and per hour.
1.4 After entering into a contractual obligation with Jam Transfer, we will handle all necessary formalities to arrange the transfer service. Such contract will be considered confirmed once the transfer service supplier accepts the transfer request and notifies Jam Transfer customer by an email confirmation.
2.1 Jam Transfer offers services as an agent for contracting of private transfers for an individual or groups, through its website.
2.2 The only Jam Transfers responsibility is as a mediator for the parties concerned - customers (hereinafter referred as passenger, client or customer) and suppliers (hereinafter referred to as a driver, transfer service supplier or supplier).
3. TYPES OF TRANSFER
3.1 Private transfer: Private transfers can be provided with following vehicles: sedan, minivan, minibus and bus.Transfer prices are per vehicle.
3.2 Shared transfer:Unlimited number of passengers. Type of a transfer service from the airport to a predefined destination and vice versa. Transfer prices are per person.
3.3 Airport Shuttle Bus Transfer Unlimited number of passengers. Transfer prices are per person. Transfer from the airport to the city center or vice versa.
4. SERVICE CLASSES
Vehicle: up to 9 years old vehicle, any vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite
Service: meet & great, help with luggage, music on request
Vehicle: up to 5 years old vehicle, middle/high class vehicle model, clean & safe
Equipment: air condition, audio
Driver: neat & polite, English speaking driver
Service: meet & great, help with luggage, music on request
Vehicle: up to 3 years old vehicle, middle/high class vehicle model, clean & safe
Equipment: air condition, audio, leather or high quality seat, free WiFI
Driver: neat & polite, English speaking driver, suite and tie
Service: meet & great, help with luggage, music on request, bottle of water, snacks or chocolates or candies, daily news or magazines, umbrella in case of snow.
5. ONLINE BOOKING PROCEDURE
5.1 A person who makes a reservation must be over 18 and have a valid credit / debit card.
5.2 Reservation is supposed to be made at least 48 hours before the time of the transfer. As an exception, transfer can be booked in less than 48 hours, through custom transfer request, special terms and conditions will be applied. (see chapter 6.)
5.3 Transfer is supposed to be booked online, by filling all the necessary details.
5.4 A person who enters the data is responsible for their validity. Jam Transfer holds no responsibility for incorrectly entered or wrong information.
5.5 A person who enters the data in front of the group accepts the Terms and Conditions in the name of the group.
5.6 People with special needs such as disabled people with wheelchairs are obligated to specify that in a reservation form in order to ensure appropriate vehicle. In this case a price may be higher.
5.7 Booking is completed when a customer receives an email confirmation with reservation code. A Customer is obligated to check all data provided in the confirmation. If any irregularities are noticed on the received confirmation, customer must inform the Customer Service in written form, by sending an email. Please note that successful booking does not mean confirmed reservation.
5.8 Reservation is confirmed and legally binding when customer receives drivers confirmation with necessary details, only then reservation will be considered as valid. If a reservation is not accepted and the payment is completed, the full amount will be returned within 45 days.
6. CUSTOM TRANSFER REQUEST
6.1 Custom transfer request can be used, if customer is unable to book a transfer service online directly.
6.2 Custom transfer request refers to a request for a special transfer service that should be sent by email in written form, directly to the Customer Support Service.
6.3 Custom transfer request can be subjected to special terms and conditions that will be submitted to customers along with the offer.
7.1 Each passenger is permitted to bring the standard suitcase 158 cm (the sum of the length, height and width) or travel bag, and one piece of hand luggage (total of two pieces of luggage). Luggage must be properly marked with the name and surname of a passenger.
7.2 Additional luggage is extra charged, prices are listed in a booking form. Customer is required to provide accurate information about the additional luggage on the booking form.
7.3 The Driver is not obligated to transport any luggage that was not declared in the reservation if there is not enough room in the vehicle.
7.4 The driver is not responsible for the content of the luggage. Neither transfer service supplier nor any of its contracted or subcontracted drivers will accept responsibility for loss or damage of the luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.
7.5 It is highly recommended not to transport fragile or valuable objects (jewellery, money, precious metals, valuable documents, etc.) as they might be damaged during the transfer service.
7.6 In the case of luggage damage or loss, Jam Transfer can not be held liable under any circumstances, as the transport of luggage and other personal items is done solely to the customer's risk. Such type of risk should be covered by private insurance purchased by the customer before departure.
8. CHILDREN ON TRANSFER
8.1 Children under 12 cannot use our service unless they are accompanied by an adult. Children from 12 to 18 years must have a written permission of a parent.
8.2 When the customer is travelling with minors, Jam Transfer must be informed about it and if necessary, they must be transferred using a child / baby seat, as regulated by laws of the country in which the service is provided.
8.3 Seats for infants are extra charged (baby (0-1 year old), child (1-5 year old), booster (5-12 year old)) Since the children's seat takes up one seating place in a vehicle, the child counts as an adult passenger
8.4 When the service is provided with minibus/bus, there is no possibility of adding child/baby/booster seat.
8.5 If Jam Transfer is unable to provide the requested seats, the customer will receive refund for seats which are not provided.
9. CONTACT PROCEDURES
9.1 During the booking process, as well as after the provided service, only e-mails are considered to be a valid form of communication.
9.2 Accuracy of provided data is of crucial importance for a contracted transfer, especially correct email address and available contact phone.
9.3 Customer is required to contact the driver or Jam Transfer Customer Service if there is any problem that prevents him/her to arrive to the meeting point.
10. PAYMENT (Section not applicable when booking through Snowcompare.com)
11.1 Airport transfers - After landing customer has 20 minutes for luggage collection. If after 20 minutes customer is not at the meeting point, he is supposed to contact the driver. Driver is obligated to wait for maximum 60 minutes (just in case of flight delays, all other reasons include contacting phone number). Waiting longer than 60 minutes will be considered as an additional cost for the driver, which will be charged on the spot. Driver is supposed to wait for the customer at meeting point, with a board with customer's name on it. Customer is required to show booking confirmation to the driver before boarding a vehicle, along with a valid document that proves customer's identity (identity card, passport, driving licence). The voucher can be printed out or presented to the supplier on some digital device (mobile phone, tablet, laptop).
11.2 If the customer is not able to find a driver at the agreed spot, the customer must contact our Call Center emergency phone number provided in the booking confirmation or driver directly on the phone number provided on the drivers confirmation. In the case of a dispute, a record of phone calls provided by Jam Transfer telephone service supplier shall be used as a proof.
11.3 If the driver is unable to access the indicated pick up address, customer must come to the closest possible accessible location. In such a case transfer costs will remain the same and there will be no partial or total reimbursement.
11.4 Other transfers - This type of the transfer is used in situations when starting or ending point of transfer is not an airport, but any other address in city, village, resort ect.The driver is supposed to wait for the client on agreed address, maximum 10 minutes after pick-up time.
11.5 Combined transfers - Combined transfers involve a combination of the following types of transportation: vehicle, ferry, water taxi, airplane ect.Prices include both means on transportation.When transfer includes ride from the airport to the island, it will be provided with one vehicle from the airport to the ferry port and with the ferry to the island. When the passenger arrives to the island, he will be transported with another vehicle to the final drop-off address. In situation when the customer require one car from the airport to the address on island, price of the transfer will increase.
11.6 JamTransfer reserves rights to provide different type of vehicle in the same class and categories (sedan, minivan, minibus or bus) in any moment, due to unavailability, force majeure, according to the number of passengers.
12. FORCE MAJEURE
12.1 JamTransfer will not accept liability and will not pay any compensation where the performance of our obligations or the Transfer provider’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.
13.1 Each requested change regarding transfer booking details must be sent in written form, by an email to firstname.lastname@example.org. Reservation code needs to be clearly stated in each request.
13.2 All of the following changes are subject of driver’s confirmation and availability: transfer date, time, address (route), number of passengers and luggage. Both Jam Transfer and driver reserve the right to cancel the booking if requested change can not be confirmed.
13.3 Administrative fees will be applied in following situations:- After second requested change, every following will be charged up to EUR 10,00- Changes requested in time period less than 24 hours before the transfer pick up time, can be charged up to EUR 30,00
13.4 From the moment when contract becomes legally binding, the Customer is obliged to inform our Customer Service Support of any incorrect transfer details in time period not less than 24 hours prior to the Transfer Service pick up. Notification made within 24 hours prior the Transfer Service pick up time can be charged up to EUR 30.00
13.5 The following changes are subject of an extra cost, on the spot, needs to be paid in cash:- additional luggage which is not in accordance with our Terms and Conditions- special luggage not mentioned in the booking: skis, golf bags, musical instruments, baby stroller, pets, etc.- extra passenger(s), if the Customer Service Support was not informed about the change- changes caused due to unforeseen circumstances affecting the change of route and travel time: snowdrifts, floods, landslides, earthquakes and other natural disasters, traffic jams, etc.- unplanned stops during the transfer- additional pick-up or drop-off address not stated in the transfer booking
14.1 Every cancellation needs to be requested in written form and sent to email@example.com. Reservation code has to be clearly stated in each cancellation request. Cancellation requested over the phone call or via online chat support will not be taken into consideration
14.2 Cancellation fees will be applied in following situations:- if transfer is about to be cancelled 48 hours and more before the transfer time, Jam Transfer will refund 85 % of total transfer price. (Handling fee 15%)- if cancellation request has been sent between 48 and 24 hours before the pick up time, JamTransfer will refund 50% of total transfer price.- if transfer is about to be cancelled 23 hours and 59 minutes and less prior the transfer time, Jam Transfer will keep prepaid amount and refund will not be processed.
14.3 Refund process will not be executed for cancellations received less than 24 hours before the scheduled transfer time. In these situations, we will email you a cancellation note that can be used in order to settle the costs from your tour operator, airline or travel insurance company.
14.4 In case of no-show (client does not show up for a scheduled transfer on time) Jam Transfer reserves the right to charge the total amount of transfers price. If the amount prepaid is less than the total amount of the booked transfer, Jam Transfer reserve the right to charge total amount of the transfer price.
15. TRAVEL INSURANCE
We highly recommend arranging travel insurance that meets your needs. Please read all the contract details and print the documentation so it can be carried with you. Comprehensive travel insurance will cover you for many unforeseen situations that can be beyond your control.
16.1 All claims or complaints related to a particular transfer service must be send in writing to firstname.lastname@example.org, no later than 28 days after the service has been performed.
16.2 Jam Transfer will respond to each complaint as soon as we receive relevant evidence and drivers reports.
16.3 In the event that the transfer service has not been provided, Jam Transfer is obliged to make a refund of prepaid amount, in full.
16.4 If the client is entitled to a refund, it is supposed to be processed within 45 days.
16.5. Jam Transfer will not consider any verbal agreement between client and driver. Verbal agreements must be confirmed subsequently in written form (e-mail), otherwise will not be considered as valid.