Terms & Conditions
Cancellations made up to 3 weeks before the 1st transfer date will be refunded the full amount paid minus a €50 admin fee
Cancellations made between 3 weeks before and 7 days before the 1st transfer date will be refunded 50% of the full transfer price.
Cancellations made within 7 days of the 1st transfer date / time will be charged at the full amount and no refund will be given.
In the event of cancellation this applies to the whole booking from the first travel date and the return transfer is not considered to be a separate booking so it will fall under the same conditions as the arrival. For example a cancellation made within 7 days of the booking date but with the return transfer date over 7 days away these dates are not treated separately and no refund will be issued for the whole booking.
In the event of your transfer booking being cancelled due to COVID-19, and under the circumstances listed below we will refund you the full amount of your booking minus a € 75 admin fee.
Your ski resort is closed by local French government due to lockdown measures
Your country of residence has imposed a travel ban on entering France
Your country of residence has imposed a nationwide lockdown and you are unable to travel.
In the event of any quarantine measures being put in place by France or your counrty of residence our normal cancellation policy will apply.
Service Terms & Conditions
Customer Property - Customer's property/baggage is carried in our vehicles at the owners risk.
Early Collection/ Departure - If your transfer requires our drivers to work between the hours of 00:00 - 05:30 there is a surcharge of 45.00euro.
Flight Delays - In the event of your flight being delayed it is your responsibility to contact whiterides and inform us of your situation - The sooner you contact us the more likely we can rearrange and where possible reschedule your transfer.
Our drivers will wait for 1hr 30mins, at no extra charge, from your booked flight arrival time.
After 1hr 30mins there is a fee of 25.00 Euros an hour (this is to cover our drivers wages and parking fees) .
If you are delayed for a considerable time our driver may not be able to wait due to other transfer obligations. Where possible we will try to pick you up later, at no extra cost, if this ties in with our transfer schedule for the day. However if other transfer arrangements are made, at your request, these will be made at a cost to you and your original transfer will be charged as expected.
At all times safety is our primary concern therefore if at any point, circumstances beyond our control, could prevent us from providing a secure and safe service we reserve the right to cancel your transfer.
Delivery of service: - Every effort is made by whiterides to get to you and to get you to your destination on time and a comfortable and safe manor however the following adverse conditions, beyond our control, may prevent this:
Adverse or severe weather conditions - Where safety of you you your party and/ or our drivers could be compromised
Road traffic accidents
Unforeseen traffic delays
Vandalism and terrorism
Industrial action by third parties
Problems caused by other customers
The vehicle being held or delayed by a Police officer or Government official on the road and including border controls
Whiterides will not incur any liability whatsoever in the event of a delay due to the above circumstances, which are considered out of their control.