Terms & Conditions
TERMS AND CONDITIONS
Article 1: Services and Price.
The services performed WHITELINE-TRANSFERS.COM as regulated by Articles L.231-1 to L.231-4 and R.231-1 to R.231-9 of the Tourism Code, consists in making available for the benefit of a customer of a vehicle necessarily accompanied by the services of a driver.
And included in the benefit:
The vehicle of the range corresponding to the reservation of the customer, the remuneration of the driver, the insurance of the passengers, the fuel, the kilometers and the time included at the time of the reservation, the transport of luggage within the limit of capacity of the vehicle, The tolls.
Are not included in the benefit:
Parking fees, The restoration of the driver during a full day service (€ 18 / meal). Accommodation requiring sleeping outside the home (actual hotel rate).
Article 2: Reservation.
All pre-booking of a car with driver is mandatory and must be done at least 48h in advance by the website where at least 2 hours before by phone. Following your reservation our customer service representative will call you to check our availability and confirm your reservation, or will answer you by (a good for agreement) to confirm that your reservation is taken into account.
Article 3 Rates and methods of payment:
The communicated tariffs include VAT at the rates fixed by the regulations in force for the transport services.
(10% since 01/01/2014).The price of the service is in Euros.Payment of the service will be made by Cash or credit card in our web site or in the vehicle.
(The company does not take checks).
All additional services to the contract will be paid in supplement , an invoice may be made to you at the end of the service.
In all cases the customer signing the reservation is solely responsible for the payment of the service.
Article 4- Method of performance of the service :
The passage of your booking and its validation by our services are worth acceptance of these terms and conditions of sale and signature of a contract between the two parties. The execution of the contract begins when you take charge at the place of the place of rendezvous previously agreed. The final removal of the client terminates the contract.
In case of delay of the customer at the meeting place, the first 15 minutes of waiting are offered, beyond 15 minutes increments will be charged 10 € . If possible, you must inform us of your delay by telephone or e-mail us at : contact@whiteline-transfers.com . In case of absence of the customer at the place of appointment, beyond the first 15 minutes free, the benefit will be permanently lost, without possibility of postponement and without being able to claim any refund.
** Special feature for pick-up at the station and airport. Upon arrival, turn-on your mobile phone.
When mad booking, you are asked to specify a time of arrival. If you do not have checked luggage, the 30 minutes of waiting included in the race is enough. However, if you have to pick up checked baggage, the time it takes to get out of the plane, pick up your baggage and possibly check the police services require quite a lot of delay. To avoid having to pay more for a waiting supplement time , we advise you to add a delay of 30 minutes to your pickup time. Any damage caused inside the vehicle will be the responsibility of the customer. Under no circumstances will the customer be able to require the driver to exceed the authorized speed limit to commit traffic violations. In the event of a mechanical failure of the vehicle during the journey, WHITELINE-TRANSFERS will make every effort to ensure the continuity of the service by all the means necessary to continue the service.
Article 5- Cancellation of the reservation :
Cancellation for a transfer or a provision.
Any cancellation made by the customer must be notified to us by phone and Email at contact@whiteline-transfers.com , whatever the reason, it will be due, as fixed and fixed penalties the amounts hereafter:
-48 hours in advance: 20% of the service TTC. -24 hours in advance: 50% of the service TTC. - The same day: 100% of the TTC service.
Article 6- Non-performance of the contract:
In the event that WHITELINE-TRANSFERS is unable to provide you with the reserved vehicle, we undertake to offer another vehicle of the same range with one of our partners.
Article 7- Limitation of liability:
WHITELINE-TRANSFERS is released from all liability in the event of delay or non-presentation of the vehicle if the origin of the reason is due to a third party or any event that could pose a risk for the customer, the driver or the vehicle.
We must understand by event, all circumstances beyond our control such as:
Roads blocked, strikes, deviations, bad weather conditions, flooded roads, traffic jams, attacks, interventions by police forces, customs or firefighters, etc ... (This list is not exhaustive).
In case of total or partial non-performance of the service, no compensation may be due to the customer.
Article 8 - Competent jurisdictionThese general conditions and the contract are written in French and English
Any natural or legal person, using our services, accepts to accept without reservation these terms and conditions of sale.
Any complaint must be made by registered mail with acknowledgment of receipt within a maximum of five working days after the end of the service with our customer service at the following address:
WHITELINE-TRANSFERS
3 Rue de Vallard
74240 Gaillard, France
Or by phone: +33 (0) 4 50 06 16 73 or +41 (0) 76 767 26 77 from Monday to Friday from 09:00 to 18:00.
After this period, no claim can be taken into account. In case of dispute, the only competent jurisdiction is the commercial court of THONON LES BAINS.
