Altibus

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Key Features (shared)

  • Convenient & low-cost shared transfers to major ski resorts
  • Drop-offs at central locations / bus stops in each resort
  • Free ski carriage

Key Features (private)

Profile

Altibus brings together the best local shared transfer lines to one central booking agency. With regular shared transfer buses running all through the week, Altibus are one of the cheapest and most convenient ways of getting to your chosen ski resort.

By booking with Altibus you can be sure of receiving a safe and comfortable journey from your chosen airport to any number of fantastic ski resorts in the Tarentaise Valley. Our drivers and office staff are experienced, with airport staff available on some lines as well.

We provide free ski carriage for one pair of skis or snowboard per passenger completely free of charge (please disclose this at the time of booking if required). Our shared transfer buses drop-off and collect from central locations in each resort which makes things convenient for all passengers to get to their accommodation. 

Altibus run shared transfers to & from the following airports:

Geneva, Lyon

Altibus run shared transfers to & from the following ski resorts:

Brides-Les-Bains, Courchevel, La Plagne, La Tania, Les Arcs, Les Menuires, Meribel, Sainte-Foy, St Martin de Belleville, Tignes, Val d'Isere, Val Thorens

 

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Terms & Conditions

GENERAL CONDITIONS OF TICKET SALES

This section concerns the general conditions of ticket sales.

The conditions of carriage applicable to the service depend on the general conditions of carriage specific to each carrier. They are available by following this link: https://www.altibus.com/en/carriers/

ALTIBUS RESERVATION CENTRE

Article 1. DEFINITIONS

Each of the terms mentioned below has the following meaning in these General Terms and Conditions (hereinafter referred to as "the General Terms and Conditions"):

"Altibus" Altibus.com, a limited liability company with a capital of €30,500, registered in the national trade and companies register under number 440 797 371 and registered as such at the registry of the CHAMBERY Commercial Court, whose registered office is at 926, avenue de la Houille Blanche 73000 CHAMBÉRY.

"Postal ticket": refers to paper tickets to be booked at the latest 7 days before departure; they are sent to the Customer by post to his home address.

"e-Ticket": refers to Tickets in electronic format. The e-Tickets can be displayed either on a screen (Smartphone, tablet, etc.) or printed on A4 paper (colour or black and white).

"Carrier" Passenger transport company offering coach connections to different destinations to Altibus the marketing of some of its transport tickets which can be purchased accordingly through the Altibus Reservation Centre in the territory covered by it.

"Central reservation office" Service: Presentation of transport offers from Carriers referenced by Altibus and sale and shipment, in the name and on behalf of these Carriers, of transport tickets issued for them. This service involves bus connections between bus resort, airports and various Altibus destinations. It is provided by Altibus and can be accessed online on the Altibus.com Portal (and affiliated websites) or by telephone from the Customer Relations Centre operators.

"Altibus.com Portal" Set of Carriers' and Altibus' websites providing access to the services of the Reservation Centre.

"Customer Relationship Center" Centre receiving calls from Customers wishing to access the services of the Booking Centre by telephone on 04.79.68.32.96 (price of a local call), or by email at info@altibus.com

"Client" Natural person, not acting in a professional capacity, who uses the Central Reservation Service. The Client declares that he/she has the capacity to conclude the General Conditions, i.e. to have reached the legal age of majority and not to be under guardianship or trusteeship.

"Ticket or Ticket(s)" Indirectly refers to: Postal Tickets or e-Tickets.

Article 2. SUBJECT

2.1 The purpose of the General Terms and Conditions is to provide the conditions for the provision to Customers of the Central Reservation Service as defined in Article 1 above (presentation of Carriers' offers, sale and dispatch of their tickets). They apply to all orders placed with Carriers via the Altibus Reservation Centre.

The General Terms and Conditions of Sale are not intended to govern the terms and conditions of the contracts of carriage concluded between Customers and each Carrier through Altibus, which are governed by the terms and conditions of carriage specific to each Carrier concerned, as set out in Article 9 below.

2.2. Ordering Transport Tickets through the Altibus Booking Centre is reserved for Customers who have read and accepted the General Terms and Conditions of Sale, by ticking a box during online booking, or by giving their oral agreement, by telephone.

The fact for a Customer to proceed with the payment of his order implies an unreserved acceptance of the General Terms and Conditions of Sale in their entirety.

Article 3. DESCRIPTION AND AVAILABILITY OF THE SERVICE

3.1 Altibus provides Customers with a system for consulting offers from different Carriers concerning bus services between different destinations.

These offers shall specify in particular the routes concerned (place of departure-destination, date, time) and the fares in force.

The Customer, after having read the transport offers as well as the General Terms and Conditions of Sale and Transport on the Portal, has the possibility to buy and pay for the selected Transport Tickets.

3.2 The Altibus Central Reservation Service is available online on the Altibus.com Portal 24 hours a day, 7 days a week. Nevertheless, due to the very nature of the Internet, Altibus cannot guarantee the uninterrupted operation of the Service and therefore declines any liability in this respect.

Likewise, it is not guaranteed that the Altibus Portal is free of computer anomalies or bugs, nor that they can be corrected. It is not guaranteed that the site will operate without interruption or failure, or that it is compatible with any particular hardware or configuration other than that expressly validated by Altibus.

In no event shall Altibus be liable for any type of foreseeable or unforeseeable damage resulting from the use or total or partial inability to use the Altibus Portal.

The Customer declares that he is aware of the characteristics and limits of the Internet, in particular its technical performance, the response times for consulting, querying or transferring data and the risks related to communication security.

The Customer declares that he has verified that the computer configuration he uses does not contain any viruses and that it is in perfect working order.

The Customer expressly acknowledges and declares that he waives any claim for any direct or indirect damage that may result from an interruption of the service.

3.3. The Altibus Booking Centre service is also accessible by telephone from the Customer Relations Centre on working days, in the winter season from Monday to Saturday from 08:00 to 18:30, and in the off-season from Monday to Friday from 08:00 to 18:30 and on Saturday from 08:00 to 12:00 and from 13:30 to 17:00 on 04:79.68.32.96 (taken from a local call)

Article 4. ORDERING AND SENDING TICKETS

4.1 The Customer may not order Transport Tickets via the Booking Centre within a minimum period of 7 days before the departure date chosen for Postal Tickets, and until the departure date for e-Tickets. The time it takes to purchase an e-Ticket can vary from one carrier to another: from 48 hours to the last minute.

For regular lines departing from bus resort (with the exception of the Cluses> Flaine> Carroz line), reservations can be made until the time of departure, subject to availability on board the coaches set up.

For routes departing from Chambéry, Geneva and Lyon airports and bound for Tarentaise and Maurienne, reservations can be made until the time of departure, subject to availability on board the coaches set up in the Airport to Ski Resorts direction. For lines departing from Pau airport and bound for the Pyrenees resort, reservations can be made at least 48 hours in advance. In the direction of Ski resorts or bus resort to airports, the ticket to Chambéry, Geneva, Lyon and Pau airports must be booked at the latest 48 hours before the departure date on the Altibus.com website by choosing the "e-bill".

On the regular tourist lines of the Belle Savoie Express network, People with Reduced Mobility requiring adapted transport are transported by means of specific vehicles, only on Saturdays, and at the same time as the regular lines.

The service is provided only upon prior reservation, at the latest 7 days before departure, by calling 09 70 83 90 90 73 (or +33 17 866 2015 from abroad). 

Transport by means of specific vehicles is not operated on the Aéroports de Genève and Lyon routes to Tarentaise and Maurienne. For other routes, it is necessary to contact the carrier directly.

On SAT Autocar bus lines (tickets starting with SLM, SLI and SAT), a supplement between 2€ and 3€ (depending on the route) will be charged. This supplement is already included in the price at the time of the route selection for SAT Montblanc (SLI) tickets.

For the routes Cluses- Flaine - Les Carroz d'Araches- La Frasse, the conditions of sale are those of Arvi Mobilité which you will find on the page Our carriers.

E-Tickets are sent by e-mail to the e-mail address indicated by the Client; payment is made by credit card or cheque. 

Postal Tickets are sent by post to the address indicated by the Customer, at the latest 7 days before the first trip; payment is made by credit card or cheque. 

E-Tickets and postal tickets can be modified according to article 7 of these General Terms and Conditions of Sale.

E-Tickets and postal tickets are refundable according to article 8 of these General Terms and Conditions of Sale. 

4.2 The Customer can place his order by telephone via the Customer Relations Centre or online on the Altibus.com Portal.

In all cases, he/she makes the following choices:

- places of departure and arrival

- dates and times

- number and category of travellers

The Customer must then provide certain information (in particular on the identity of travellers); he undertakes to provide reliable and authentic information at the various stages of his order.

4.3 In the event of an order via the Altibus.com Portal, the Customer will indicate his acceptance of the General Terms and Conditions of Sale by ticking the box provided for this purpose.

At the end of the order a summary will be presented to the Customer. The latter will then be able to confirm his order by clicking on the corresponding box and make his payment online. It is the customer's responsibility to check his basket before paying for his reservation. In case of an error message during payment, the customer can contact the Customer Relations Centre on 04 79 68 32 96 (price of a local call)

At the end of his order, he will receive an email confirming his order.

As an indication, by choosing the "e-Ticket" option, the generation of the e-Ticket and its automatic sending to the Customer's e-mail address are instantaneous. However, as some technical constraints may slow down the process, it may take a few hours for the Customer to receive the e-Ticket. In the event of a possible anomaly or failure to receive the e-Ticket by e-mail, the Customer is invited to contact (by telephone on 04 79 68 32 96 (price of a local call) or by e-mail to info@altibus.com) the Customer Relations Centre before his departure. No refund will be made on the day of departure in case of non-receipt of tickets

The Customer is required to show his e-Ticket when boarding the Coach. He must keep it for the entire duration of the trip. The e-Ticket can be printed on A4 paper or presented on an electronic medium (Smartphone, tablet, etc.) subject to excellent readability. On journeys operated by the SAT-Autocars Company (SAT, SMB), computer-based e-bills are refused. Any unreadable e-Ticket (whether it is a bad impression or a battery failure of his Smartphone) will be refused and the Customer will have to pay for a new ticket to travel, without possibility of refund. At Geneva and Lyon airports, if you forget to print the e-Ticket, this service will be charged €5.

The order confirmation email and payment receipt is not valid for transport tickets.

4.4. In the event of an order placed by telephone via the Customer Relations Centre, the operator will make a verbal summary of his order to the Customer, which the latter must accept in order for the order to be actually recorded. An order number will also be provided.

The Transport Ticket(s) will be sent either by post to the Customer or by email to the address given when the order is placed, as soon as Altibus receives payment for the order from the Customer.

In the event that the Customer does not receive the Transport Tickets, he is invited to contact the Customer Relations Centre (on 04 79 68 32 96 (price of a local call) or by e-mail to info@altibus.com) in sufficient time before his departure. Requests for return of tickets cannot be processed on the day of departure. No refund will be made on the day of departure in case of non-receipt of tickets.

Article 5. FINANCIAL TERMS

5.1 The Carriers' fares mentioned on the Altibus.com Portal or by the operators of the Customer Relations Centre are in euros, all taxes included (including VAT).

Altibus sells on behalf of the carrier. As such, Altibus collects VAT on behalf of the carrier.

Carriers' tariffs are subject to change:

- for Belle Savoie Express network lines: once a year in September

- for the other lines: according to the requests of the Carriers concerned.

The rate applicable to a given order is the one in effect at the time of the trip date.

5.2 Orders placed via the Altibus.com Portal are payable by credit card (CB, VISA, MASTERCARD) exclusively through a secure SSL payment system. Altibus has adopted the SSL encryption process, which ensures the reliability of exchanges and transactions by encrypting all the personal data required to process orders, such as addresses, e-mail and bank details, when they are entered. Accepted credit cards are identified by an icon at the time of payment.

5.3 Orders placed via the Customer Relations Centre are payable either by credit card at the time of the order, or by bank cheque made out to Altibus and sent after the order to the following address: 926, Avenue de la Houille Blanche 73000 CHAMBERY.

5.4 Regardless of the method of payment, Transport Tickets are only shipped after full payment of the order price.

Article 6. DEFINITIVE ORDER - PROOF OF ORDER

6.1 In accordance with article L121-16-1)9° of the Consumer Code, the fourteen-day withdrawal period does not apply to orders placed pursuant to these Conditions.

The Customer's order is firm, definitive and irrevocable, after payment of the price by the Customer, subject to what is stated in Articles 7 and 8 below.

6.2 By express agreement, the data from Altibus' computer system constitute written documents within the meaning of Article 1316-1 of the French Civil Code, the link between these data and the Customer to whom they relate being presumed until proven otherwise. They shall therefore be evidence between the Parties and enforceable against them in the same manner under the same conditions and with the same probative force as any document that has been written and signed in paper form by the Parties.

Article 7. MODIFICATIONS

By way of derogation from what is stated in article 6 above, the Client may request to modify the time and date of his reservation in certain cases:

- for Postal Tickets sent by Altibus by post: up to and including the 7th day preceding the date of its journey.

- With regard to e-Tickets, the Customer must contact the Customer Relations Centre, to which he/she will communicate his/her order number as well as the desired modifications (except SAT - Autocars Company (SLI, SAT, SLM) the e-Tickets are not modifiable).

For regular lines on the Belle Savoie express network (except lines departing from Chambéry airport), the modification can be made, abefore the booked departure, on www.vente-bellesavoie.fr under the heading "change your ticket", or by calling 09 70 83 83 90 73 (or +33 17 866 2015 from abroad), subject to availability on board the bus on the new schedule chosen.

For the routes Cluses- Flaine - Les Carroz d'Araches- La Frasse, the conditions of sale are those of Arvi Mobilité which you will find here.

Changes for Monday or the day after a public holiday must be made 48 hours before departure.

For journeys to/from Geneva airport - La Tarentaire (ALP) stations, the carrier reserves the right to modify the route booked no later than 7 days before departure. The modification will allow the customer to leave the airport on the day initially booked after the arrival of his flight or to access the airport on the day initially booked before the departure of his flight.

Confirmation of the change will be made by email or telephone.

For other regular routes, the ticket can be modified at the latest 48 hours before the departure date by clicking here.

Altibus will make its best efforts to make the desired modification according to the availability of the Carriers concerned. However, Altibus cannot guarantee that the modification can be carried out in all cases.

A modified ticket cannot be refunded.

Article 8. CANCELLATION AND REFUNDS

8.1. Notwithstanding what is said in article 6 above, in the event of an order via the Central reservation office for Tickets dispatched by Altibus, the Client may cancel his reservation by post (Altibus - 926 ave de la Houille Blanche - 73000 Chambéry) to or by email (www.altibus.com) only, and request a refund of the sums paid in return for the Ticket(s) purchased in accordance with the General Terms and Conditions of Sale available on the info@altibus.com website. The cancellation request will be taken into account from the date of receipt of the Customer's letter. Reception must take place no later than the day before departure. The Postal Tickets enclosed with the cancellation request letter must not have been subject to any modifications, deletions or cancellations. This is a condition precedent to reimbursement.

Round-trip tickets are not separable. Changes or cancellations concern the booking file as a whole, so it is not possible to change or cancel a single passenger or journey. The reimbursement rate will be defined according to the date of the first trip and the transport performed.

Tickets purchased at a promotional rate are non-refundable.

A modified ticket cannot be refunded.

The refund is made to the Credit Card used for the purchase. In the event that it is no longer possible to make the refund on the Credit Card (expired card, e-card...), the refund will be made by bank transfer. A handling fee of 10€ will be applied.

Booking fees (or booking fees)

Application fees apply to every file. They may differ depending on the route taken and the number of people.

Administration fees for Belle Savoie Express tickets (MOU, BSM, DOU, FSA, AIM, MOD, TNG tickets)

 1 person 1.20€

 2 people 1.50€

 3 people 1.70€

 4 people 2.00€

 5 people 2.20€

 6 people 2.50€

 7 people and more 2.70€

A supplement of 4.00€ is applied for the postal dispatch of Belle Savoie Express tickets.

Return tickets cannot be separated. Changes or refunds are therefore applied to the entire reservation. It is therefore not possible to modify or refund only one passenger of the reservation.

Cancellation conditions for tickets departing from bus stations (Tickets starting with ARF, ARB, MAR, FOU, LAP)

Belle Savoie express Postal Tickets (Postal Tickets starting with MOU, BSM, DOU, FSA, AIM, MOD) and from Saint Jean de Maurienne train station (TSA and CCM)

Postal Tickets from SAT-Autocars (tickets starting with SAT, SLM, SLI)

More than 15 calendar days before departure Total refund except for processing fees

From 8 to 14 calendar days before departure Refund: 50% of the basket except booking fees

From 1 to 7 calendar days before the day of departure Non-refundable tickets

E-bills on SAT's lines (tickets starting with SLI, SLM and SAT) are not refundable.

Booking fees (or shipping costs) are never refunded. No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Cancellation conditions for Belle Savoie express e-Tickets (E-Tickets starting with MOU, BSM, DOU, FSA, AIM, MOD) and e-Tickets departing from/arriving from Saint Jean de Maurienne station (Tickets starting with TSA and CCM).

More than 15 calendar days before departure Refund: 95% of the basket

From 8 to 15 calendar days before departure Refund: 85% of the basket

From 1 to 7 calendar days before the day of departure Refund: 50% of the basket

Booking fees (or shipping costs) are never refunded. No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Cancellation conditions for Tickets sold from the airports of Chambéry and Geneva (for Alpe d'Huez) (Tickets starting with TNG or ADH) :

More than 15 calendar days before departure Refund: 95% of the basket

From 8 to 15 calendar days before departure Refund: 85% of the basket

 From 1 to 7 calendar days before departure Refund: 50% of the basket

Booking fees (or shipping costs) are never refunded. No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Tickets purchased at a promotional rate are non-refundable.

Cancellation conditions for Tickets sold from Lyon Airport to the Tarentaise Valley (Tickets starting with NAS) : 

More than 7 calendar days before departure Refund: 80% of the basket

From 1 to 7 calendar days before departure Refund: 50% of the basket

More than 8 calendar days before departure, it is possible to benefit from a voucher for the amount of the ticket. The voucher is valid for one year.

Booking fees (or shipping costs) are never refunded. No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Tickets purchased at a promotional rate, such as the family offer running from 17/08/2020 to 18/09/2020 are non-refundable.

Cancellation conditions for Tickets sold from Geneva Airport to the Tarentaise Valley (Tickets starting with ALP) :

More than 14 calendar days before departure Refund: 80% of the basket

 From 5 to 14 calendar days before departure Refund: 50% of the basket

Less than 5 calendar days before departure No refund

Booking fees (or shipping costs) are never refunded. No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Tickets purchased at a promotional rate are non-refundable.

Refund policy in case of force majeure on journeys from Geneva airport to the Tarentaise valley (Tickets starting with ALP) :

Refunds will be granted in the case of extreme situations resulting from the imposition of national or international precautions.

These refunds will be based on the seriousness of the situation and in accordance with European travel regulations.

Cancellation conditions for Transalis tickets (Line T71, T72, T73, T74) and the Crolard line and lines 62/63 (Annecy-La Clusaz- Grand Bornand, starting with CRO) and 61 (Annecy-Talloires).

Cancellation fee of €2.00

More than 5 calendar days before departure Full refund minus 2€

From 3 to 5 calendar days before departure

 Refund: 50% of the basket minus 2€

48 working hours before departure Non-refundable ticket

Booking fees (or shipping costs) are never refunded. No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Cancellation conditions for Arvi Mobilité tickets on the Les Carroz Flaine Express line (Tickets starting with CLF)

More than 15 calendar days before departure Refund: 100% of the basket

14 calendar days before departure Non-refundable ticket

No ticket refund will be made if the date of receipt of the written cancellation request is on or after the scheduled date of the trip(s).

Cancellation conditions for Tickets sold from Lyon, Villefontaine, La Tour du Pin to Walibi (tickets starting with CFA) :

Tickets are changeable once and non-refundable. Any request for refund must be sent by post directly to the carrier: Faure Transport - 680 route d'Heyrieux - PB 14 - 38540 Valencin.

On Altibus.com, you have the possibility to take out cancellation insurance with Assurmix. The cancellation insurance amounts to 5.47% of the price of your basket (excluding booking fees) and is not refundable. If you encounter a claim for which you are entitled to a refund according to the insurer's conditions, you must send the insurer all the documents required to set up your file with Assurmix by telephone from Monday to Friday from 9:00 am to 5:30 pm on +339 69 39 32 75 or by email: assurteam@assurmix.fr.

 You must notify altibus.com as soon as the claim occurs. If you cancel late, Assurmix will only be able to cover the cancellation fees due on the date of the event.

For a cancellation or interruption of your stay, you will systematically be asked for the original of the transport invoice, as well as any information proving that you were unable to use the transport.

8.2. For orders:

For e-Tickets: they are treated as Postal Tickets and the provisions of Article 7 apply: these Tickets are therefore refundable under the conditions set out in point 8.1 above (with the exception of SAT Autocars (SAT; SLI; SLM) which remain non-refundable and non-exchangeable).

Article 9. RESPECTIVE MISSIONS OF ALTIBUS AND THE CARRIER - CONDITIONS OF TRANSPORT

The Customer acknowledges that Altibus does not provide the Customer's transport, but only the Central Booking and Sales Office service described in Article 3, its mission being consequently limited to the sale of the Carriers' Shares concerned.

Consequently, the Client acknowledges that:

- Altibus has fully fulfilled its obligations by providing the Customer with Transport Tickets in accordance with the order summary sent by e-mail to the Customer as part of an order on the Portal, or communicated orally by the operator as part of an order by telephone.

- Altibus assumes no responsibility for the transport process, which is the sole responsibility of the Carriers concerned.

The general conditions of transport are available by following this link.

The Customer therefore undertakes to return exclusively to the Carrier concerned for any dispute or claim relating to the conditions of performance of the transport.

Article 10. PROTECTION OF PERSONAL DATA

10.1 In accordance with the law "Informatique et libertés", the Altibus.com Portal has been declared to the CNIL under number 826413.

10.2 The information collected is processed electronically to manage your registration. They enable Altibus to send Customers their Tickets and inform them of any transport difficulties on the route (excessive snow, closed road, etc.). They also provide you with information on theThe existence of new services.

The recipients of the data are Altibus.com and the coach company providing the transport.

10.3 In accordance with the provisions of the French Data Protection Act, each Customer has the right to access, modify or delete the data he/she has provided at the time of booking. The Customer may carry out these operations by sending an e-mail to info@altibus.com, or a letter to Altibus, 926, avenue de la Houille Blanche, 73000 CHAMBERY.

Article 11. MAJOR STRENGTH

Altibus may not be held liable if the performance of the General Terms and Conditions is delayed or prevented due to force majeure or unforeseen circumstances, due to the other Party or a third party or external causes such as industrial disputes or strikes, the intervention of civil or military authorities, fires, water damage, malfunction or interruption of the telecommunications network or the electricity network.

In any case, Altibus will do everything in its power to limit the duration and effects of the fortuitous event, force majeure or external cause.

Article 12 - INTELLECTUAL PROPERTY

The elements accessible on the Site, in particular its interface, trademarks, texts, images, photographs, maps, sounds and videos are protected by intellectual property rights.

The reproduction or representation of all or part of any of these elements is strictly prohibited without the prior written consent of the right holder.

Article 13. MISCELLANEOUS PROVISIONS

13.1 Altibus reserves the right to unilaterally modify the terms of the General Terms and Conditions. The new clauses will apply to all reservations made after their entry into force and only the new version will be binding between the parties.

13.2 The General Terms and Conditions express all the obligations of the parties. No other general or specific conditions may be incorporated into the General Terms and Conditions without the express agreement of Altibus.

13.3 In the event that one of the provisions hereof is considered null and void by virtue of a present or future legal or regulatory provision, or a court decision vested with the authority of res judicata and issued by a court or competent body, such provision shall be considered unwritten, all the other provisions of the General Terms and Conditions remaining binding between the Parties.

Article 14. APPLICABLE LAW AND COMPETENT JURISDICTION

The General Terms and Conditions of Sale are subject to French law. Any dispute relating thereto shall be brought before the competent court.